Sr Claims And Warranty Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Fylicia Zezima Email & Phone Number
Senior Customer Experience & Success Leader | Sr. Manager Customer Care @ BowFlex Inc. | 10+ Years Experience
at
Malarkey Roofing Products
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Senior Customer Experience & Success Leader | Sr. Manager Customer Care @ BowFlex Inc. | 10+ Years Experience
Location
Vancouver, Washington, United States
Company size
Who is Fylicia Zezima? Overview
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Quick answer
Fylicia Zezima is listed as Senior Customer Experience & Success Leader | Sr. Manager Customer Care @ BowFlex Inc. | 10+ Years Experience at Malarkey Roofing Products, a company with 220 employees, based in Vancouver, Washington, United States. AeroLeads shows a matched LinkedIn profile for Fylicia Zezima.
Fylicia Zezima previously worked as Sr Claims and Warranty Manager at Malarkey Roofing Products and Sr. Manager Customer Care at Bowflex Inc..
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Email format at Malarkey Roofing Products
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Malarkey Roofing Products
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Profile bio
About Fylicia Zezima
Achievement-oriented support professional with extensive knowledge in customer experience, customer care, and strategic planning. Proven record of leading teams in meaningful work connected to purpose and opportunities for development. Delivers strong leadership of people and data-driven results to achieve business breakthroughs while engaging and developing team members. Value-centric leader who thrives within fast-paced environments delivering forward-thinking and contagious courage.
Current workplace
Fylicia Zezima's current company
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Malarkey Roofing Products
7 roles
Fylicia Zezima work experience
A career timeline built from the work history available for this profile.
Sr. Manager Customer Care
CurrentServes as Senior Manager responsible for developing and implementing overall support and technology channel strategy for the Customer Service Department. Focuses on balancing the accurate staffing levels for priority contact channels with a low-effort experience for customers, while managing cost and quality for the business. Oversees Customer Service.
May 2022 - Present
Manager, Customer Service & Inside Sales
Provided leadership as the Manager of Customer Service, with responsibilities for leading and implementing strategy and execution for all support channels. Launched new support options in the Digital Communications channel, specifically live chat (including pre-sale and post-sale), social media, and review sites. Managed vendor relationships, driving.
Jun 2018 - May 2022
Digital Communications Supervisor
Launched sales-focused Click-to-Chat team from the ground up and quickly expanded with high-level Executive buy-in and visibility. - Led the team in converting over $35M in online sales and driving ~$4M in incremental revenue - Strategically developed and leveraged metrics to drive results and accountability - Developed business case and presented to.
Jun 2015 - May 2018
Consumer Relations Specialist
Jan 2013 - May 2015
Service Dispatch Coordinator
Jan 2012 - Jan 2013
Customer Service Representative
Nov 2011 - Jan 2012
Team & coworkers
Colleagues at Malarkey Roofing Products
Other employees you can reach at malarkeyroofing.com. View company contacts for 220 employees →
AS
Angela Salas
Colleague at Malarkey Roofing ProductsSt Louis, Missouri, United States, United States
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MR
M Ross
Colleague at Malarkey Roofing ProductsLas Vegas, Nevada, United States, United States
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KR
Kate Rose
Colleague at Malarkey Roofing ProductsNorth Plains, Oregon, United States, United States
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CM
Christopher Mehrens
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
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LA
Larry Atie
Colleague at Malarkey Roofing ProductsMillers Point, New South Wales, Australia, Australia
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CB
Cathy Benedict
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
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BM
Brandi Mellott
Colleague at Malarkey Roofing ProductsHagerstown, Maryland, United States, United States
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DP
Duane Pope
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
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JA
Jeff Allison
Colleague at Malarkey Roofing ProductsKey Largo, Florida, United States, United States
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MS
Megan Shibley
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
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Angela Salas
Colleague at Malarkey Roofing ProductsSt Louis, Missouri, United States, United States
View →
MR
M Ross
Colleague at Malarkey Roofing ProductsLas Vegas, Nevada, United States, United States
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KR
Kate Rose
Colleague at Malarkey Roofing ProductsNorth Plains, Oregon, United States, United States
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CM
Christopher Mehrens
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
View →
LA
Larry Atie
Colleague at Malarkey Roofing ProductsMillers Point, New South Wales, Australia, Australia
View →
CB
Cathy Benedict
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
View →
BM
Brandi Mellott
Colleague at Malarkey Roofing ProductsHagerstown, Maryland, United States, United States
View →
DP
Duane Pope
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
View →
JA
Jeff Allison
Colleague at Malarkey Roofing ProductsKey Largo, Florida, United States, United States
View →
MS
Megan Shibley
Colleague at Malarkey Roofing ProductsPortland, Oregon, United States, United States
View →
FAQ
Frequently asked questions about Fylicia Zezima
Quick answers generated from the profile data available on this page.
What company does Fylicia Zezima work for?
Fylicia Zezima works for Malarkey Roofing Products.
What is Fylicia Zezima's role at Malarkey Roofing Products?
Fylicia Zezima is listed as Senior Customer Experience & Success Leader | Sr. Manager Customer Care @ BowFlex Inc. | 10+ Years Experience at Malarkey Roofing Products.
Where is Fylicia Zezima based?
Fylicia Zezima is based in Vancouver, Washington, United States while working with Malarkey Roofing Products.
What companies has Fylicia Zezima worked for?
Fylicia Zezima has worked for Malarkey Roofing Products and Bowflex Inc..
Who are Fylicia Zezima's colleagues at Malarkey Roofing Products?
Fylicia Zezima's colleagues at Malarkey Roofing Products include Angela Salas, M Ross, Kate Rose, Christopher Mehrens, and Larry Atie.
How can I contact Fylicia Zezima?
You can use AeroLeads to view verified contact signals for Fylicia Zezima at Malarkey Roofing Products, including work email, phone, and LinkedIn data when available.
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