Fawaz En Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Kozhikode, Kerala, India

• Conducted 100+ telecalls daily, successfully persuading clients, and achieving a 30% conversion rate.• Directed a team of 12 sales associates successfully exceeding sales targets by 150%through effective teamwork.• Managed the end-to-end invoicing and billing processes, ensuring accuracy, compliance, and timely payments.• Assisted in training new sales team, providing guidance on product knowledge and sales techniques, and demonstrating leadership skills, contributing to a 30% increase in overall performance.• Utilized Tele sales CRM software to track customer interactions and sales data and managed a high volume of leads resulting in a 30% increase in follow-up efficiency.

Kozhikod

• Oversaw online order management, achieving a 95% on-time fulfillment rate, significantly enhancing customer satisfaction.• Managed point-of-sale transactions, accurately balancing cash registers daily and reducing discrepancies by 15%.• Coordinated with internal teams to streamline order workflows, improving operational efficiency and reducing processing time by 20%.• Handled customer interactions, both online and in-store, addressing inquiries and resolving issues promptly, achieving a 90% customer satisfaction rate and reducing response time to under 5 minutes on average.• Monitored stock levels, implementing inventory management strategies that reduced stockouts and improved product availability for online and in-store sales.

Kozhikode, Kerala, India

• Managed day-to-day shop operations, ensuring seamless functioning and high customer satisfaction levels.• Achieved a 30% revenue growth through strategic sales tactics and exceptional customer service.• Researched and identified new market opportunities, expanding product range and enhancing sales opportunities.• Cultivated strong customer relationships, driving repeat business and positive referrals, resulting in a 20% increase in repeat customers.