Fabio Prantera Email & Phone Number

Oeiras, Lisboa, Portugal

Sacoor Brothers (Projeto de E-commerce): Gerenciamento de equipes de desenvolvimento de Backend e Frontend para otimizar e aprimorar o e-commerce da Sacoor Brothers (Umbraco), com atuação nas regiões da Europa, Oriente Médio e Sudeste Asiático. Conduzi melhorias de funcionalidades visando expansão e excelência da experiência do cliente;Prio Energy: Responsável por liderar equipes de Backend e QA na manutenção e evolução do aplicativo PRIO.GO, contribuindo para aprimorar a experiência do usuário e agregar novas funcionalidades alinhadas às necessidades da empresa;Nowo Telefonia: Coordenar equipes de Frontend e QA para o desenvolvimento de campanhas digitais integradas ao website da Nowo e ao simulador de planos, aumentando o alcance e a eficácia das campanhas online;CHANEL: Atuação na gestão de projetos de inovação junto à CHANEL, desenvolvendo MVPs (Minimum Viable Products) internos para uso entre boutiques e ateliers, com foco em otimizar processos e agregar valor à experiência da marca;Primedrinks: Gerenciamento de equipes de Frontend, Backend, Design e QA (OutSystems) para o desenvolvimento de um aplicativo interno de gestão de visitas a clientes, integrando funcionalidades para facilitar o planejamento e a execução das visitas, com foco na eficiência operacional.

Rio De Janeiro E Região, Brasil

Manager of the principal High Stakes exams Project (ENEM and ENADE);Responsible for the Process and Continuous Improvement Area;Responsible for Project products controls as a proof of execution(Directory level report);Implementation of Exams application team process evaluation;Responsible for improvement initiative of assessment areas(Infrastructure, logistics, call center, among others).

Curitiba, Paraná

Since early 2016: Process front leader in BPMS and RPA Tool Deployment Project in all SSC Processes (First approach in Order-to-Cash), achieving more than 25 FTEs of productivity;Member of the VSA Curitiba Innovation Group (Development ofprocesses and structure for filtering Innovation Projects, activitiescanvas aimed at incremental or disruptive innovation);Elaboration of KCDs/KPIs by Control Panel (Power BI) of all of theproject gains (FTEs); Responsible for the governance of the entire VSA CuritibaManagement structure (Meetings and Committees, KPIs, OPIs andKCDs, support in the elaboration of corrective and preventiveactions, Skill Matrix and Sizing of the plant, among others); Team leader responsible for preparing material for all Committees (Productivity, Management and Quality);Attendance of emergency demands of both clients and Team Leader (Analyzes, presentations, among others);Presentation of material (Quality Committee) to the Steering Committee of VSA Curitiba;Acting on improvement initiatives based on PDCA and Six Sigma methods;Responsible for the elaboration of cost analysis of the entire plant (SSC Curitiba) through Benchmarck Research (Comparison of Costs per transaction of each service provided to customers).

Curitiba, Paraná

Responsible for the Service Management of CMS (Marista Service Center), acting in the generation and control of CMS indicators - Volume and productivity of the call center;Focal point in the interface with CMS Coordinators and analysts in order to elaborate forms and process for insertion in the Case Management Tool (Automídia);Responsible for the implementation of the CMS Call Center - Serving more than 13,000 employees;Structuring of L1 and L2 service process;Responsible for the elaboration and validation of service scripts;Coordination of the activities related to Mapping processes AS IS and TO BE of the HR front and Supplies.

Rio De Janeiro, Rio De Janeiro

Britânia eletrodomésticos: Process Blueprint (As Is and To Be) for System Deployment (Datasul);Rede BHG – Brazil Hospitality Group: Diagnosis and Business Case for SSC deployment;Endesa (Ampla e Coelse): Routine Management Diagnosis (DGR) of the entire Company – Rio de Janeiro / Fortaleza;Rede Maristas de educação (PUC-PR): Training of the Supervisors of Units in Stabilization Management (SDCA) and elaboration of Process Governance, KPIs and DashBoard for monitoring andmeasuring processes.

Rio De Janeiro, Rio De Janeiro

Acting in several projects in companies of the most varied branches: Foodstuffs (Porto Madrid), Industrial Cables (Sandler), Landfills (ESTRE - São Paulo), College (UNIPLI - Niterói), implementing Management for Result based In the PDCA methodology;Project coordinator in São Paulo at Pollydutos (Construction and maintenance of pipelines for Transpetro) of Estre Ambiental Group, implementing operational improvements through mapping and process Re-design, implementation of management tools, quality management and also with Focus on ERP modulesimplementation;Lead Consultant of the Shipyard Construction Project – Process Mapping of the Maguari Shipyard (Belém do Pará), identifying best practices and opportunities for improvement with the objective of monitoring and auditing the construction phases of Shipyard in Araçatuba to meet the demands of the Transpetro.

Rio De Janeiro, Rio De Janeiro

Responsible for elaborating Management Reports to Board of Directors;Assistance in budget planning of the operational management;Updating and reformulating worksheets of operational and administrative controls;Generation of several reports to execute and forecast industrial forest;Control and request raw materials used in forestry operations;Assistance elaborating and management of the project budget: Actual Cost vs Budgeted, Inventory Control, expenses and Operational Control.

Bachelor Degree - Industrial Engineering, Industrial Engineering

Lean Training Manager, Process Improvement

É uma filosofia de gestão focada na redução dos sete tipos de desperdícios (super-produção, tempo de espera, transporte, excesso de.

Mba In Project Management, Project Management