Fábio Quesado Email & Phone Number

We are one of the UK's top Microsoft Dynamics 365 Business Central and Dynamics NAV Partners!TNP serves 500+ customers and employs 300+ people who are passionate about using Microsoft technologies to solve very practical business issues. We go to market as The NAV | 365 People and The Power People. The NAV | 365 People specialise in the delivery and support of Microsoft Dynamics NAV and Dynamics 365 Business Central. The Power People work with Microsoft’s Power Platform and associated technologies.Main Responsibilities:- Attend customer handovers with key users and internal staff;- Document processes for key users for new customers;- Update the BAU support team with information through documentation and knowledge transfer;- Maintain close contact with project teams during the hypercare period and transition to onboarding support;- Aid in successfully transitioning the project to the wider BAU support team;- Provide end-user training;- Update the team with functionality overviews and internal handovers;- Conduct training sessions, including 101 sessions as detailed on our website (skills-dependent);- Offer burst training sessions—short 1-hour sessions on core areas of BC (skills-dependent);- Investigate assigned incidents and communicate resolutions to customers;- Maintain accurate records of work on incidents;- Escalate any incidents as required to team leads and managers;- Conduct further root cause investigations when required;- Potential for onsite/offsite consultancy assistance on projects post go-live.

Porto, Portugal

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform.Main Responsibilities: - Lead a team of experts to deliver IT projects aligned with business strategies;- Implement a strategy to achieve a streamlined application management to drive the global business value across FARFETCH companies;- Establish and promote a Center of Excellence to create best practices across implementation and support domains;- Provide expert knowledge on Enterprise grade product suite to ensure business digitization across core departments (Microsoft Dynamics 365 - F&O, Supply Chain, Logistics Operations);- Engage and manage Product vendors and SIs to participate in key projects implementation as well as support and maintenance activities;- Ensure the IT roadmap is prioritized and takes dependencies into account;- Ensure the best practice standards and procedures are implemented across all applications;- Set and measure performance objectives against a budget and portfolio of solutions.

Porto, Portugal

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.Main Responsibilities:- Managing and leading a team of consultants; - Motivating team members, evaluating performance & executing consultant's career development;- Providing help in hiring new team members; - Communicating company values, goals & internal procedures;- Stakeholders management & financial controlling (meeting company and team KPIs);- Continuous improvement in internal & external procedures.

Porto E Região, Portugal

Information Systems company focus on business management solutions (ERP, CRM & BI), with the main goal of supporting the growth and success of their client’s businesses (Industry, Distribution, Retail, Services, Fashion, Pharmaceuticals, and Food & Beverages. Main Responsibilities: - Participate/Lead in ERP Dynamics NAV/Business Central implementations projects; - Working with the client on the design, development, testing, and execution of solutions for their business needs, processes, and procedures; - FIT/GAP analysis and requirements documentation for the Engineering Teams; - Prototype sessions and user training on ERP modules; - Go Live support and continuous improvement; - Product design/architecture, development, testing, and execution, using Agile methodology; - Responsible for junior consultants coaching and mentoring;- Stakeholder management; - Planning, Financial Controlling, and Project Management, using Waterfall methodology.