Designing and delivering global KYC/CDD project training to 600+ staff.

• Delivering quality training which provides excellent support for the delivery of an enhanced public service. • Delivering a variety of programs with the Civil Service Portfolio

• Delivering unique blended learning training to management and retail staff• Delivering hands on training through all functions and benefits of new self-service, touch screen, Scan as you shop technology as its introduced to the business• Delivered innovative, interactive training to ensure all levels of staff are encouraged and confident about using and understanding forward thinking technology• Working closely with management to develop action plans and strategies to ensure technology targets are achieved and met

• Delivering fast based blended learning training to a top FTSE 100 company undertaking a unique major change programme

• Key player in the Barclays wealth online training migration programme • Created and trained Model Office agents, working closely with UAT testing, Business Associates, Visio Mapping to devise relevant blended learning training content• Strong IT skills in Microsoft • Devising and delivering training programmes to stockbroking, banking and complaints agents (1500+ staff) • Responsible for team of external trainers to deliver modular based training• Designing and delivering training packages to support a new online stockbroking package • Major involvement of the migration of IT systems – and working closely with the business to design blended learning training

Developed bespoke training programmes for 16-25 year olds. NVQ assessor customer services, social and development skills