1. Ensuring best customer service throughout in order to avoid Refund.2. Maintaining SLA.3. Post sale clarification and investigation of fraud sale.4. Providing Tech, Sales & Logistic support.5. On-boarding leads.6. Managing course subscription.7. Ensuring that lead’s pays EMI on time hence ensuring high collection rate.8. Taking regular follow-ups of leads for all kind of issues.9. Ensuring customer engagement.10. Providing Post-Sale support.11. Understand the requirements and document every call.12. Ensuring best customer support.13. Resolving tech issue on call.14. Tools used :- Salesforce Lightning, UX achieve, Order hive, TLLMS Dashboard, UXOS, Order management System, Fresh desk, Zendesk.Skills: Microsoft Excel · Strategic Planning · Salesforce Lightning · Supervisory Skills · Auditing · Root Cause Analysis · Customer Service · Inbound Lead Generation · Customer Retention · Mentoring

-Developed understanding of clients' requirements and provide appropriate solutions according to needs.- Facilitate onboarding, renewal and expansion of product services.-Identified areas for process optimization.-Developed expertise in CRM tools such as Salesforce, Leadsquared, BYJU'S OMS & Freshdesk.-Used a need-based approach to solve challenges faced by clients.-showing persistence and assuring the client that we will deliver on our commitments.-Providing solutions to other team members' issues.