Gorsha Gautam Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Transaction Risk investigatorTransaction Risk Management Systems (TRMS) is Amazon’s organization dedicated to preserving customer trust. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. We enable customers to transact throughout the Amazon ecosystem with confidence by building fraud and abuse risk management tools that are applicable across business lines, geographies, product types, and payment methods. Each year, by monitoring behavior across Amazon, we anticipate, identify and block millions of fraud attacks against Amazon and its hundreds of millions of customers.Here I work on analyzing various transactions for all possible frauds and then neutralize the fraudsters without impacting our legitimate customers.My Roles and Responsibilities include:-• Providing aid to customer requests and going the extra mile to resolve their queries by analyzing Client Servicerequirements to propose tailored solutions that meet their unique needs, while maintaining confidentiality and exercising• Financial discretion as required.• Provided exceptional customer service by going above and beyond to resolve customer queries, resulting in a 90%• satisfaction rate in the post-query survey.• Quickly resolved fraudulent activities on customer accounts by collaborating with banks and providing appropriate advice to reduce future risk.

Graduate Diploma

Bachelor Of Commerce (B.Com.), General Studies

My coursework had introduced me to various subjects like Auditing, Taxation (Both Direct and Indirect Tax) And other Finance related.