Supported users for urgent tickets based on SLAs defined.Analyzing and resolving the issues related to POs, PRs, GRs, Contracts, Suppliers, Billing, Lookups, chart of accounts and integrations.Acted as a liaison between technical teams and business stakeholders to resolve issues and ensure project milestones were met.Led testing efforts, including system testing, integration testing, and user acceptance testing (UAT) to validate solution integrity.Worked on various critical reports like MRP monitoring, stuck GR, Exchange rate, Master Data monitoring, Freeze period, Auto RTV, IPA, User monitoring and SCOA.Resolved user queries and issues on daily basis as a part of operational support.Analyzing and helping in resolving issues in Coupa which were caused due to errors in ERP.Conducted knowledge transfer sessions within team to cross train and manage different activities with a deployment.Documenting and monitoring various master data integration issues and working on solution to minimize reoccurrence.Worked on user authorization issues and reconciliation.Performed System Integration testing for multiple ERPs with Coupa and assisted Business in Conducted User Acceptance Testing.Supported for Post Go-Live Issues.Knowledge on API calls for Coupa.