Service delivery by consistently improving upon globally benchmarked QCD metrices to enhance service performance and C-sat.Strategizing "passage to India" road map for international clients with plans for India. Setting up sales and service infrastructure to minimise go-to-market lead time, keep costs low and maximize profitability in short timeProductising and monetizing service offerings for scalable, profitable and recurring revenue growth. Established state-of-art infrastructure call center facility, IT systems, digitised processes to maximise customer experience.Managing and motivating teams to win in the market place.Awarded for revenue growth and excellence in performance in 2003, 2005, 2008 and 2012

Part of the 100 year old, USD 7 Billion TVS group, TVS-E is today a leading service provider for Indian and global giants in the IT, Mobile phones, ATMs and CE product domain providing 24x7 Call Center Services, Remote Tech Support, Field Support and back-end Repair Factory Services across India.* Managing the Business based on the organization's framework of integrity and corporate governance* Service delivery by consistently improving upon globally benchmarked QCD metrices to enhance service performance and C-sat.* Established the COPC compliant centralized 24x7, multi-lingual call center for inbound and outbound call management * Managing end to end, large, time bound multi-location projects f for Telcos, eCom companies, Banking institutions etc. by aggregating manpower across the country on a variable pay-out model, for providing product bundling, warehousing, logistics, deployment and maintenance services across geography through a judicious mix of Partners and Direct Engineers* Strategizing "passage to India" road map for international clients who have plans to sell in India. Role includes supporting the client by leveraging existing sales and service infrastructure to minimise go-to-market lead time, keep costs low and maximize profitability in short time* Business Development by productising and monetizing service offerings, market scanning, acquiring targeted clients for scalable, profitable and recurring revenue growth. The process includes funnel management, client identification, qualification and contractual agreement.* Talent management, awards & recognition programs* Awarded for revenue growth and excellence in performance in 2003, 2005, 2008 and 2012

* Rationalizing service network and bringing in predictability and uniformity in operations* Right sizing the service team for accountability and customer focus* Implementation of VAS , speed of claim settlements etc to drive partner satisfaction * Enhanced C-sat by setting up 24x7 centralized technical helpdesk for roadside assistance * Implementation of SAP for greater visibility and control on warranty cost and parts operations* Received the ``Walk the talk'' award for the year 2000

As a Branch / Regional Service Manager (South, East)...* Spearheaded the Whirlpool - Kelvinator integration in Karnataka and AP * Rapidly trained and deployed a team of Engineers to overcome integration hurdles* Enhanced C-sat through rigorous SLA management, happy calling etc* Ensured trained and adequately staffed service partners * Maintained optimum inventory of parts and accessories to avoid PNA calls * Courteous and professional relationship with the dealer community at all times