• Delivered exceptional technical support to a workforce exceeding 5000 employees at Provident Bank.• Oversaw seamless IAM program operations, including procedural administration, audit oversight, and full lifecycle management of user accounts.• Efficiently handled user access controls and permissions, guaranteeing that employees had the appropriate level of access essential for executing their job responsibilities.• Improved and well-maintained Active Directory and Exchange Server systems.• Contributed to the development and implementation of effective IT policies, procedures, and best practices.• Worked closely with diverse teams to address IAM-related challenges and discover areas for enhancement.• Offered comprehensive training to new team members to ensure a smooth integration.• Proactively identified security risks and vulnerabilities, implementing corrective measures to mitigate any potential threats.

• Provide technical support for 200+ Provident Bank employees• Respond to requests via chat, phone and email • Utilize compounded customer service skills to better end-user experience.• Collaborate with Level II support and information security to solve the end user issues

• Enhance administrative support for the Dean and management team.• Efficiently and accurately handle a large volume of data entry tasks.• Oversee and upkeep electronic and paper filing systems.• Offer assistance on special projects as required.• Contributed to data analysis and reports as needed

• Deliver comprehensive technical support, troubleshooting, and maintenance services to employees working at Newark’s City Hall offices.• Efficiently handle help desk inquiries while providing continuous software and technical assistance to all employees.• Successfully set up and configured Windows 7/10 operating systems and Xerox printers across multiple offices.• Resolved issues and complaints in a timely manner.