Technical Support Administrator I
• Delivered exceptional technical support to a workforce exceeding 5000 employees at Provident Bank.• Oversaw seamless IAM program operations, including procedural administration, audit oversight, and full lifecycle management of user accounts.• Efficiently handled user access controls and permissions, guaranteeing that employees had the appropriate level of access essential for executing their job responsibilities.• Improved and well-maintained Active Directory and Exchange Server systems.• Contributed to the development and implementation of effective IT policies, procedures, and best practices.• Worked closely with diverse teams to address IAM-related challenges and discover areas for enhancement.• Offered comprehensive training to new team members to ensure a smooth integration.• Proactively identified security risks and vulnerabilities, implementing corrective measures to mitigate any potential threats.
