• With over 4 years of experience as a ServiceNow Developer, I have expertise in working with a wide range of ServiceNow modules, including Incident Management, Problem Management, Change Management, Integrations, and Notifications.• Hands on experience on the ServiceNow platform particularly in the areas: Tables, Forms, Workflows,Reports, Business Rules, Catalog Item, Notifications, UI scripts, import sets, Events, Schedules Jobs, MID Servers, Flow designer, and Integration hub.• Having knowledge on client script, notification, SLA’s, workflow,script include, record producers, business rules, custom tables, schedule jobs, transform map with scripts etc. • Experienced in Software Asset Management (SAM) with a strong focus on optimizing software licenses, ensuring compliance, and reducing costs.• Proficiency in maintaining and enhancing the Service Portal to provide an intuitive and user-friendly interface for end-users. • Experience in Integrating External Web Services and SOAP based Web Services, API and Emails. • Hands-on experience in creating Users, Roles, and User Groups. • Experience in ServiceNow enhancement to provide solutions with JavaScript, ServiceNow Application development, configuration, and customization. Experienced in using ServiceNow Studio, Flow Designer, and IntegrationHub to automate processes and integrate with third-party systems. • Extensively worked with REST GET and POST using basic HTTP Authentication. • Worked on schedule jobs, events, and triggers to manage business needs and created Service Catalogs and its workflows. • Experienced in all phases of application lifecycle including requirement analysis, design, development,testing and production deployments and support.• Hands on Experience in creating and maintaining Access Control Rules for securing and providing the right access to the right person/role. • Committed to continuous learning and staying up-to-date with the latest ServiceNow features and releases to ensure cutting-edge service delivery.• Strong expertise in ServiceNow modules, including Discovery, Event Management, Service Mapping, and Orchestration. • Ability to learn new things quickly and adapt to new situations.
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Servicenow ConsultantIg Wealth ManagementCanada
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Servicenow DeveloperIg Wealth Management Oct 2023 - PresentToronto, Ontario, Canada• Implemented the ServiceNow new instance with ITSM modules and customizing with the company's specific needs, creating new catalog items for shared services using variable sets• Worked on customizing Incident, Problem and Change management. using Client Scripts, UI Policies, UI Actions and Business Rules. • Collaborated with procurement teams to integrate HAM with third-party procurement systems, streamlining the asset onboarding process.• Successfully migrated data from other Software Asset Management (SAM) tools into ServiceNow SAM Pro, ensuring data integrity and accuracy.• Designed workflows to automate tasks, integrate with applications via web services, and transform data in and out of ServiceNow using transform maps.• Designed and implemented integrations using MID Server for third-party applications and data sources via protocols such as REST, JDBC, and File-based integrations.• Worked on integrating the company’s LDAP with ServiceNow, installing the MID server, setting configurations and filter criteria to pull data efficiently from LDAP Server.• Designed and developed automated test cases using ServiceNow’s ATF to validate custom applications and out-of-the-box functionality.• Created and maintained technical documentation for integrations, MID Server configurations, and custom development.• Managed end-to-end ServiceNow project lifecycle, from requirements gathering to production deployment, achieving high customer satisfaction and user adoption. -
Servicenow DeveloperFuture Focus Infotech Private Limited Aug 2021 - Aug 2022Bangalore, Karnataka, India• Experienced with multi-instance environment (Dev, Test, Preprod, Prod) and use update set for moving updates from one instance to other Discussion with Clients on Requirement gathering and Technical analysis.• Developed and maintained custom scripts using JavaScript and PowerShell to automate and optimize workflows across IT operations.• Implemented catalog items for the Service request management modules using ServiceNow Glide Script APIs, workflows, script includes and automated notification.• Executed server-side scripts on the ServiceNow server and handled the backend processes, database operations, and business logic. • Developed and implemented KPIs, performance metrics, and reporting tools to track the effectiveness of ITSM processes and identify areas for continuous improvement.• Developed complex SQL queries for data extraction, transformation, and reporting to support integrations and business intelligence needs.• Used Agile methodology to continuously deploy incremental changes, test them, and gather feedback, aligning ServiceNow’s custom development with the broader product roadmap. -
Servicenow AdministratorHcltech Oct 2019 - Jul 2021Bangalore, Karnataka, India•Collaborated with implementation partners to design, develop, and implement ITSM processesincluding Incident, Problem, Change, Service Request, and Knowledge Management modules on the ServiceNow platform.• Configured and customized Service Portal Web Pages, Widgets and Dashboards.• Integrated Service-Now with other applications using email integration like inbound and outbound actions, transform maps to import data and update various tables.• Design and develop new reports, dashboards and performance analytics widgets and support business and customers in its usage. • Worked on Forms, Form Layouts, Tables, links, and related lists of ServiceNow.• Responsible for maintaining the backlog tasks and identifying the next release tasks and identifying the risk, possible impacts. • Created custom email notifications, core ITSM, CMDB, CI reporting and the service catalog modules.• Involved in Agile process, Biweekly Sprints, and daily Scrum to discuss the development of the application.
Mahitha G. Education Details
Frequently Asked Questions about Mahitha G.
What company does Mahitha G. work for?
Mahitha G. works for Ig Wealth Management
What is Mahitha G.'s role at the current company?
Mahitha G.'s current role is ServiceNow Consultant.
What schools did Mahitha G. attend?
Mahitha G. attended Humber College, Jawaharlal Nehru Technological University.
Who are Mahitha G.'s colleagues?
Mahitha G.'s colleagues are Elaine Jose, Jacinthe Mallais, B Ng, Robert Middelkoop.
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