Dedicated and results-oriented Customer Service Representative with one year of experience exceeding customer expectations in a fast-paced call center environment. Skilled in resolving customer inquiries, providing exceptional service, and de-escalating conflict situations. Proficient in Google Business Profile and possess a strong understanding of Google Products. Eager to learn and contribute to a positive customer experience.
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Customer Service RepresentativeTeleperformance Aug 2023 - Jun 2024I responded to many customer inquiries via phone, email, and chat.I resolved customer complaints promptly and professionally, maintaining a high satisfaction rating.Exceed monthly performance targets for customer satisfaction and call resolution time.Trained new team members on customer service policies and procedures.
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G O.O's current role is Customer Service Representative | Patient and Efficient.
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