Administration

Leisure travel bookings, flight bookings.

Check in counters, Boarding Gates, Lounges.

Face to face customer service interactionsPromotion, testing and sales of products e.g. digital satellite decoders; remotesCapturing customer payments, assisting with self-service kiosksHandling all customer queries: opening accounts, activations, deactivations, device swaps.Utilizing system and operation tools: Bank deposit machines, printers, speedpoints, Cash protection systemsCashing up procedureCall center queries: technical and billing queries over the phoneProvide daily, weekly and monthly reports on Service Centre performanceMonitor Staff PerformanceMonitor QMatic and Qwin Systems (system used to manage customer inflow and interactions)Ensuring all counters are fully manned by drawing up a daily floor planTrend analysis for staff individual performanceRetrieving and capturing dataAdministration and keeping record of data for managementDrawing up shift rosters/schedules Drawing up staff performance reports for rewards systemsCapturing and recording customer compliments and complaintsFollowing up with customers for service experienceCoaching and organizing briefing sessions for new recruits on the systemsFiling and Administration of customer documents