Metso Data Migration Project (Finland)•Performed 15+ projects on AutoCAD mechanical DWG, PDF and inventor files, working with 30+ stakeholders from Australia, Finland, Sweden, India and bringing 60% efficiency for clients’ business operations.• Analyzed 300K data and 200K data migrated to the Teamcenter (PLM) from network drive, Aton & Vault generating company’s revenue by 30K USD per annum.•Corrected 40K+ wrongly migrated data such as Item ID, Revision & inventor data fixation, increasing the data accuracy of the migrated data by ~55%.• Prepared 15+ reports using excel summarizing the status of the data for the business owner highlighting the data inaccuracy and enabling 100% data correction.•Performed post migration tasks like flagging, ownership change on Aton & Teamcenter, document info record, Authorization group change in SAP, vault checkout allowing timely access to the users in the production resulted in a 20% operational efficiency, translating to client side annual cost savings of $120K USD per annum.

QA check for Sense air (Finland), ARCHECO (Japan), Panasonic (Japan) Mar. 2020 – Feb. 2021• Conducted Quality Assurance activities for applications, including the creation of comprehensive test plans and cases. Executed various testing methodologies, such as black box, white box, ad-hoc, system, sanity, and integration testing, leading to a significant 30-35% reduction in bugs.

•Provided 24/7 support for performance monitoring of infrastructure and applications (e.g. CAD, Windchill etc.) including AMS activities, by observing, creating and managing Zabbix monitoring dashboard. •Managed AWS, Azure, Linux, and Windows servers, addressing iTop tickets to uphold client services and meet Service Level Agreement (SLA) commitments with a 99.99% availability. This contributed to a 5% business growth for clients.•Examined various application logs, presenting insights to relevant clients. Assessed database availability through login and query execution, aiding clients in mitigating overutilization and traffic resulting in a 70% reduction in system unavailability.

Short Summary:Work with a variety of tools and technologies to assist end-users, troubleshoot issues, and maintain IT systems.Tools and Technologies:• Operating Systems: Microsoft Windows, Linux• Networking Tools: LAN, WAN• Communication Protocols: TCP/IP, DNS, DHCP• Troubleshooting Utilities: Ping, IPConfig• Microsoft Office: Word, Excel, Powerpoint, Outlook• Endpoint Security Software: McAfee, Norton, Windows Defender• Remote Desktop Tools: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP)Responsibilities:• Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.• Support software installations, updates, and patches on user devices.• Perform routine hardware and software checks to ensure optimal functionality.• Troubleshoot basic network issues, including connectivity problems and network configurations.• Assist in the setup and maintenance of network devices such as routers, switches, and access points.• Handle other ad-hoc tasks and responsibilities as assigned by senior IT staff.