G Sathya Narayanan Email & Phone Number

Chennai, Tamil Nadu, India

• This role requires strong analytical skills, a keen eye for detail, and a deep understanding of workflow processes. It’s all about making the team more efficient and productive. Responsible in ensuring and sustaining report delivery with speed, accuracy and quality while leading and supporting transformational ambition for future single source of truth and insight for people data.• Run and maintain of People Insights Operations Dashboard to track the pre-defined Metrics to take any corrective action.• Providing Insights to the Leads on the Team Performance• Played a pivotal Role in Report optimization Project for the Team) that aims to minimize manual efforts and change the reporting landscape to digital platforms through simplification, automation and decommissioning of reports. In span of 6 months, approximately 45% of reports owned by the current team have been optimized equivalent to 1,652 annual hours of increased capacity that can be used in more meaningful activities.• Few of the notable achievement as part of Process Improvements were: Customer Satisfaction avg at 95%, Standardized the Report delivery, Reduced the Manual Reports as part of Report Optimization

Chennai, Tamil Nadu, India

• Acted as single point of contact for any Change Request related to Reporting in Workday. This role involves analyzing the Change Request, Getting Approval from IRM and IT (If required), allocating resource to build the Report in Workday, carrying out end to end Testing and nominating the same for the Sprint bundle.• Carry out Impact Assessment across different Processes to ensure that the CR is not affecting other Business Process.• Ensuring the Reports are delivered as per their Roles & authorization to avoid any Data Breach• Participated in alignment call to understand the CR and tracking till it get closed in Azure• Carrying out Roles and Authorization check to avoid any Data Privacy Incidents before delivering any Report.• Critical CRs were deployed as Fast Track to ensure Business Continuity• Carrying out frequent audit to check the Roles and Authorization of individual mapped properly or not. If not informing the Security team to remove / revoke the Access of the individuals.• This Role also given me opportunity to interact with different process owners to understand their Business Process.

Chennai, Tamil Nadu, India

• Acted as SPOC for Global Functions HR Team to provide Quarterly People Pack with Insights on FTE, Attrition, Gender Diversity etc. During this tenure, as part of Standardization, all the packs were standardized in line with the EC People Pack which was well received by the Business Partner. • As part of Continues Improvement, automated the SRA Reporting which resulted in saving of 80 hours every Annually.• Additionally involved in creating Report Workday for Release 1 & 2. During this Role, identified as the Focal point to interact with the Talent Team in designing and building Report in Workday• Part of the Hypercare Project team after Workday Go Live to track the Issues and fixing the same.

Chennai, Tamil Nadu, India

• Managed to develop Standard Operating Procedure for the team to manage their daily operations.• Seamlessly migrated the Sales Support function from onshore to SBO.• Managed the Internal & External Stakeholder queries & complaints with high satisfaction score.• Part of GSAP Implementation team and provided training to the peers.• Hands of Experience in Offer to Cash.• Acting as Backup for TL in their absence.

Chennai

Responsible for converting the Mutual Fund Application form from Hard Copy to Soft Copy Depositing of Cheques / DD on a daily basisRe-conciliation of Received vs Process FormRe-conciliation of Cheques Received vs DepositedHave been successful in working as a team and achieving targets.Handling Investor Complaints and escalating to the respective ROWorking as per ISO Standards (Achieved NIL Non compliance for 3 successive Years)Co-ordinate with Investor Service Centre across IndiaSupporting PAN India on Process related queriesCarrying out Audit at the ISCs