Lead company-wide IT strategies and growth initiatives for a dynamic SaaS organization with an operating budget of $2 million. Set growth and outcome objectives for managing internal client support and security needs. Work with cross-departmental teams including Risk & Compliance, SRE’s, DevOps, QA, Finance and Executive teams to perform security and risk assessment and develop remediation solutions. Develop policies for process implementation of Onboarding, Offboarding, transfers, re-assignments, promotions, and departmental moves. Work with People Operations to leverage HRIS and ATS systems. Perform analysis of technology support needs and partner with MSP to deliver turnkey security, L1/L2 helpdesk support, troubleshoot and break/fix, and special projects in a remote environment. Establish workflow processes for technology apps and product tool pipeline and manage the technology stack as required by the internal customer.➤ Support Product Development and Product Managements teams for client-facing SaaS apps. Provide internal technology app stack for supporting DevOps, QA, SRE’s and Test environments.➤ Manage 180+ internal apps and product pipeline through G2 Track for cost optimization and product tool efficiency. ➤ Deployed and scaled Jamf for MDM and asset inventory management.Deploy OKTA for IAM using SAML and SSO integrations for app deployment and enhanced security.➤ Develop IT Security and Access Control policies in conjunction with Risk and Compliance initiative to achieve SOC2 and NIST certifications.➤ Collaborate with HR and hiring managers and lead Day 1 technology onboarding class of new hires.➤ Work with SRE, DevOps and QA to ensure data integrity and source access control to AWS, Gitlab,and other cloud platforms.

Serve as technology leader for organizational technology strategy and IT Managed Services. Define departmental goals for scaling existing infrastructure and Phase II, III and IV expansions. Provide technical leadership for digital transformation of organizational technology platforms, processes and policies. Work with vendors, contractors and internal stakeholders to accomplish organizational objectives.➤ Stabilize campus WIFI infrastructure to improve reliability and availability working with internal and external business partners.➤ Communicate with Board, Executive and Sr. Management team to facilitate technology integration into mission and vision.➤ Collaborate with cross-functional departments to integrate hardware, software and technology solutions for existing and new departmental program objectives.➤ Build working relationships with volunteers, vendors and staff to achieve defined technology outcomes including projects, new hire policies, departmental procedures, and streamlined processes to ensure exceptional customer service and support.➤ Advise on industry best-practice solutions to improve customer success in the digital workplace.➤ Consult and support on Audio/Video and conferencing facilities for board, executive team and staff.

Collaborate with senior leadership teams to identify opportunities for information technology innovation in diverse roles as company founder, W-2 employee and chief IT consultant. Recognize organizational challenges and address them quickly. Leverage a well-deserved reputation as a personable, trustworthy IT professional with the ability to rally a team behind a strategic vision to attain goals. Spearheaded major transformations in IT performance for Austin Ridge Bible Church, an organization with $12M in annual revenue and 70 employees across 3 campuses; delivered training and support to resolve issues in hardware and software.➤ Elevated network security and availability by sourcing a scalable Fortinet firewall solution – reducing costs 25% through negotiation. ➤ Managed IT portion of a $30M capital building project for a new campus via IT infrastructure design, sourcing, procurement and installation of a campus-wide WiFi network; developed full network documentation: switches, routers, firewall, WAP, etc. ➤ Reduced printing costs $72K per year by sourcing a new vendor and negotiating the contract. Lead change management, process improvement and technical support initiatives for nonprofits and businesses in many industries including healthcare, hospitals, education, real estate, finance, technology and more.➤ Slashed help desk queue 96%+ (from 900+ tickets outstanding to ~30) while accelerating delivery from 3 months to 48 hours for Renaissance Systems, Inc. (RSI), an Austin-based managed services and hosting firm.➤ Led an 8-member team of technology professionals (application programmers, hardware SMEs, Software SMEs, programmers and help-desk operations as Managed Services leader at RSI, partnering with Data Operations Center to resolve issues. ➤ Reduced costs $30K per year by spearheading the EMR/EHR migration for El Buen Samaritano while revamping the technology structure and function from the ground up to support growth.

Led the MIS function, collaborating with senior business executives in defining organizational goals for a $78M organization with 750+ employees across 25+ locations. Enabled population health and value-based care, driving new models of care including home health, integrated practice units, primary care, etc. Supported health enterprise electronic medical records (EMR). Defined the IT strategy, implementation and operations. Focus on innovating to solve problems with a sharp customer focus to understand how best to serve client needs where the client might be a hospital system, a leader in education or individual faculty and trainees. Led a 14-member team. Led a major cultural transformation in IT to an approachable customer-centric environment highly responsive to needs of internal customers yet willing to question the status quo to improve performance. ➤ Bridged communication gaps and aligned perspectives to elevate collaboration between IT and Programs, Clinical, Administrative and Facilities departments; established IT’s reputation as a trustworthy team of business partners eager to help.➤ Reduced system outages 60% through root cause analysis by identifying and remediating support and customization issues with the Cerner/Anasazi Electronic Medical Records legacy software with full HIPAA compliance.➤ Decreased costs 25% by replacing a legacy HR and payroll system with ADP; managed a total IT budget of 1.5M

Recruited as the senior IT leader supporting technology functions including website support and app development, email, desktop support, and network administration. Managed implementation of new technologies into the organization and provided operational support for research-related functions as requested by departments. Responsible for coordinating computing systems, trainings and staff/volunteer leadership.Defined the fully functional, cloud-based IT structure enabling growth from a 10-member team serving 300 members to a 70-member team serving 6,000 members across 3 campuses with annual budget of $10M. ➤ Performed all HR functions including recruiting, termination, performance management and pay management. Monitored and tracked progression of unit goals and objectives. Directed quality work efforts, team assignment and problem resolution. ➤ Migrated 60+ users to SaaS and cloud-based software platforms including O365, including departmental and individual classroom and deskside training; managed migration of user email and files.➤ Implemented industry-specific software including Fellowship 1 (F1) database management system (ChMS) and productivity software (for HR, finance, payroll & accounting) from a client server environment to cloud computing with customized API interface.➤ Spearheaded development of new website including RFP development, vetting vendors and project management.

Recruited for a role defining scalable strategic IT infrastructure and processes strategic plan to ensure growth for a nondenominational nonprofit and private school with full computer lab. Project managed IT for a $40M capital expansion project. ===================================Additional ExperienceMCI WORLDCOM – Software Support Specialist / Systems Administrator Austin, TX AreaSupported network and custom desktop applications for inbound and outbound mass market telecommunications data ops and call center.UNISYS – Configuration Manager / Network Support, NASA Space Shuttle Operations Houston, TX Ensured cohesive processes between development and test groups in a role requiring a Top Secret security clearance.