As a Tax Accountant, I specialize in preparing and filing tax returns for individuals and businesses, ensuring compliance with tax laws. I provide strategic tax advice to minimize liabilities and optimize financial planning.I review financial reports for accuracy, manage an offshore accounting team, and conduct training on Xero and Payroller. Additionally, I oversee junior staff, handle STP finalization, and manage employer guarantee superannuation for business clients.Maintaining strong client relationships through regular communication is a priority, and I thrive in a collaborative team environment to deliver exceptional service.

• Prepared Tax Returns: Managed the preparation of basic to complex tax returns using provided information.• Verified Deductions: Ensured the accuracy and integrity of deductions by reviewing supporting documents.• Minimized Tax Liability: Applied appropriate tax laws to effectively reduce clients’ tax liabilities.• Client Follow-Up: Communicated with clients to obtain missing information and additional supporting documents.• Prepared Tax Worksheets: Created various tax worksheets, including capital gains, rental schedules, foreign investment schedules, and business worksheets.• Team Collaboration: Worked collaboratively with team members to meet daily workload and tackle challenging tasks.• Office Organization: Updated office files daily and maintained organized records.

Responsibilities:• Cash Handling: Process EFTPOS and credit card payments accurately and efficiently, adhering to store policies and procedures.• Refund Processing: Verify documents and follow procedures to process refunds correctly.• Customer Service: Handle customer inquiries and assist with product issues in a calm and professional manner through face-to-face interactions.• Team Collaboration: Work effectively within a team, providing support to team members. • Stock Management: Regularly refill products on shelves and unload stock.• Payroll and Rostering: Manage employee payroll and rostering using Kronos, ensuring accuracy and adherence to store guidelines and pay codes.• Inventory Management: Verify inventory and order stock regularly to maintain optimal inventory levels.Achievements:• Acting Manager: Selected as the store acting manager twice, covering a total span of 4 months during the manager’s leave.• Record Sales: Contributed to achieving an all-time high single-day sale of $60,000 during the Christmas period as part of a team.• Promotional Success: Successfully planned and executed promotional sales during Christmas.• High-Volume Sales: Processed approximately $17,000 in sales within 6 hours during the COVID-19 restriction rollout panic buying.

Responsibilities:• Financial Forecasting: Created weekly financial forecasts for a new startup business.• Cost-Benefit Analysis: Conducted daily cost-benefit analyses to evaluate the feasibility of the new business model.• Executive Communication: Communicated analysis results and forecasts directly with the CEO and COO.• Support for Marketing Team: Provided information and analysis results to the marketing team to aid in developing investor pitches.• Technology Impact Study: Researched the effects and benefits of technology in the hotel industry to enhance environmental sustainability.

Responsibilities:• Bank Reconciliation: Perform daily reconciliation of 16 bank accounts with meticulous attention to detail.• Journal Entries: Accurately record journal entries using Tally ERP.• Fund Transfers: Manage intra-group fund transfers accurately and timely.• Invoice Discounting Applications: Complete applications for invoice discounting precisely and liaise with financial institutions for prompt processing.• Reporting to CFO: Report directly to the CFO regarding invoice discounting applications and fund availability.• Payroll Communication: Coordinate with the payroll department to ensure timely issuance of invoices and prepare them for the invoice discounting process.• Invoice Discounting Management: Effectively manage invoice discounting accounts and ensure timely repayment.Achievements:• Software Transition: Successfully transitioned the treasury department’s accounting software from Tally ERP to a custom ERP system within 2 weeks, transferring all journal entries and creating new ledger accounts.• Reduced Overdue Accounts: Reduced overdue invoice discounting accounts from over 10% to less than 5% within 9 months.

Responsibilities:• Customer Enquiries: Respond to customer enquiries with accurate information, adhering to company policies.• Grievance Resolution: Resolve customer grievances promptly and follow up on unresolved queries to ensure satisfaction.• Email Communication: Send follow-up emails after each contact, explaining the outcome of the conversation.• Issue Escalation: Escalate relevant issues, especially those concerning customer safety or requiring top management authorization for resolution.Achievements:• High Customer Satisfaction: Maintained over 97% customer satisfaction for one month.