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G Uday Kumar is listed as Technical Lead Manager for IMS L1 (IT Service Desk) & L2 (IT Operations) & IT Asset Management at HighRadius, a company with 1938 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for G Uday Kumar.
G Uday Kumar previously worked as Technical Lead Manager at Highradius and Sr Technical Lead-IT Operations at Marlabs Inc.. G Uday Kumar holds Bachelor Of Technology (B.Tech.), Computer Science And Engineering, A from Tamil Nadu Dr. M.G.R. Medical University , Chennai.
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A proven self-starter and astute professional, ITIL V3 certified with over 14+ years of experience on IT Service infrastructure and Service desk Management including 09+ years of experience as an IT Team Manager handling IT Operations. Designing, delivering, managing, and improving the appropriateness of value-added solutions that focus on IT Service Management (ITSM) based on ITIL best practices for existing Clients Globally. The primary focus of IT support and Managed Service Provisioning for holistic approach to the users, process and technology. managing Day-to-Day activates of IT Service Desk and IT Ops such as Software/Hardware Support, Antivirus Security Support, Asset Management, Vendor Management, SLA based services, Team Management and Ticketing system. Ensuring all aspects of ITSM/ITIL best practices and methods from analysis for planning, implementation, and support.
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A career timeline built from the work history available for this profile.
Hyderabad, Telangana, India
Handling IMS L1 team (IT Service Desk) & L2 team (IT Operations), Managing IT Asset leading Asset Management team. Overall responsible in handling tickets received at IT queue in Genie tool. Handling Change management, Incident management, and Service Request. Managing tickets Response and resolution SLA, and Satisfaction Result Scale. Ensure.
Bengaluru Area, India
Designated as Sr.Tech Lead for IT Operations Leading and managing the activities of the L1 and L2 team in IT Operations. Maintaining the communication with the end users throughout the job lifecycles. Overall responsibility for Incident management and request fulfilment receiving at IT Service Desk. Managing tickets SLA, Response time, Target.
Banglore
Designated as IT Lead Operations for the infrastructure, Leading and managing the activities of the IT Operations team. Managing tickets SLA, Response time, Target resolution time and Satisfaction Result Scale. Resolving the tickets raised at service desk based on the priority at 1st point of customer contact (FCR). Targeting the C-SAT, Service.
Banglore
Worked as IT Service desk Lead for multiple clients. Improved customer relations with clients and technical support at SD level. Assigned work to team to ensure timely and effective response to user needs. Ensuring that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly. Developed and lead a culture of.
Bengaluru Area, India
Worked as a IT Team Lead handling IT Helpdesk team for DHL project at Wipro leading the Team of 16 members effectively providing technical support and guidance to service desk as per IT policies. Responsible in handing S1, S2, S3 & S4 Tickets within the SLA. Experience in raising and managing JIRA request (TPA & CM). Responsible in maintaining manual asset.
Hyderabad, Telangana, India
Performed on-site and remote technical support for more than 300 users. Raised Tickets on customer complaints and Trouble shouted effectively. Installed, supported and maintained the application infrastructure as per the business requirements. Ensured all the IT equipment complies are maintained as per the industry standards. Attended calls &.
Other employees you can reach at highradius.com. View company contacts for 1938 employees →
Anilkumar Kapila
Colleague at Highradius
Hyderabad, Telangana, India, India
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AK
Amrita Kaur
Colleague at Highradius
Hyderabad, Telangana, India, India
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AP
Abhinandan Panua
Colleague at Highradius
South 24 Parganas, West Bengal, India, India
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RS
Ren Sri
Colleague at Highradius
Bengaluru, Karnataka, India, India
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YS
Yashwanth Sai Boligarla
Colleague at Highradius
Nellore, Andhra Pradesh, India, India
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AK
Akshit Kumar Rai
Colleague at Highradius
Hyderabad, Telangana, India, India
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DD
Divyasha Divyadarsini
Colleague at Highradius
Odisha, India, India
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MG
Mounika Guntaka
Colleague at Highradius
Vijayawada East, Andhra Pradesh, India, India
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SP
Shiva Pinisetti
Colleague at Highradius
Hyderabad, Telangana, India, India
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AM
Andrew Maschmeier
Colleague at Highradius
Greater Milwaukee, United States, United States
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Quick answers generated from the profile data available on this page.
G Uday Kumar works for HighRadius.
G Uday Kumar is listed as Technical Lead Manager for IMS L1 (IT Service Desk) & L2 (IT Operations) & IT Asset Management at HighRadius.
G Uday Kumar is based in Hyderabad, Telangana, India while working with HighRadius.
G Uday Kumar has worked for Highradius, Marlabs Inc., Kpmg, Mphasis, and Wipro.
G Uday Kumar's colleagues at HighRadius include Anilkumar Kapila, Amrita Kaur, Abhinandan Panua, Ren Sri, and Yashwanth Sai Boligarla.
You can use AeroLeads to view verified contact signals for G Uday Kumar at HighRadius, including work email, phone, and LinkedIn data when available.
G Uday Kumar holds Bachelor Of Technology (B.Tech.), Computer Science And Engineering, A from Tamil Nadu Dr. M.G.R. Medical University , Chennai.
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