Gianluca Uva Email & Phone Number

Technical Support Skills for IT AdministrationEnterprise Technical Support:Troubleshooting issues in Windows and macOS environments at levels 1 and 2.Ticket Management:Utilizing ServiceNow to ensure timely and efficient responses.Client Configuration and Support:Special attention to compatibility of client machines.Installation and Configuration:Software and operating systems.User Problem Resolution:Addressing hardware and software issues.Active Directory Management:Competent use of Active Directory and Azure AD.Account and Mobile Device Configuration:iOS and Android devices.Network Configuration:Network folders and printers.Key Skills:Windows Azure, ICT, Office 365, SCCM, Microsoft Windows, ServiceNow, Ivanti.Professional ObjectiveTo enhance skills with specialized competencies in optimizing the supply chain and logistics at both national and international levels. Aiming to actively contribute to the IT sector comprehensively. Procedural knowledge in implementing and monitoring processes through compatible technologies and infrastructures based on requirements, ensuring optimal functioning of mobile systems, desktop clients, embedded systems, kiosks, and self-checkout solutions. Proactive in identifying opportunities for upgrades and continuous improvement to maximize operational efficiency. Passionate about integrating technical skills to support the success of the company I work for.Soft SkillsStrong problem-solving abilities and effective communication. My proactive attitude and flexibility allow me to quickly adapt to new challenges. I am innovation-oriented and pay close attention to detail, ensuring a meticulous approach in managing and monitoring processes. With a customer-focused mindset, I strive to understand business needs to provide IT solutions and enhance overall logistics operations.Focus on AI and LLMsWith the advent of LLMs and AI, I am continuously updating my knowledge on the implementation of chatbot assistants and studying their functionality. I have achieved some fundamentals in AI prompt engineering, which enrich my IT background that I have been building since my studies in computer science. I seek to deepen my understanding through the study of OpenAI to integrate coding development phases for scripts that support daily operations and expedite assistance and problem resolution processes in my work environment. Always ready to give my best for the company that chooses my engagement!