Highly motivated Technical Support Leader with 2-3 years of experience in providing exceptional customer support in a fast-paced, high-volume technical SaaS environment. Possesses leadership skills and a proven track record of mentoring and managing a team of Support Specialists to deliver enterprise-level post-sales support. Strong critical thinking and problem-solving abilities, with excellent end-user interaction and communication skills.
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Team Leader-( Technical Support )Nextgen Global Services Pvt Ltd. Aug 2017 - PresentSaket, Delhi, India
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Technical Support ExecutiveVision Info Sys-Tems Pvt. Ltd Mar 2017 - Jul 2017Nodia• Providing technical support to US, Canada Clients.• Handling calls like Popup, Printer.• Troubleshooting technical issues.• Resourceful team player.
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Technical Support ExecutiveAlpha Soft Technologies Pvt. Ltd. Apr 2015 - Jan 2017Gurgaon, India Working with customers/employees to identify com-puter problems and advising on the solution. Logging and keeping records of customer/employee queries. Supervising junior engineering and help them to pro-vide technical & remote support on Windows lap-top & desktop, Mac (popup & printer issue only), network, printer, Smartphone’s and I phones. Installing of Microsoft office, antivirus and other soft-ware. Help them to research, diagnose, trouble-shoot and identify solutions and help to re-solve the problem. Participate in regular support team meetings with my seniors, colleagues and other engi-neers in the technical support department. Resourceful team player for other engineers in the technical support department.
Gaagndeep Singh Education Details
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Computer Science -
Computer Science
Frequently Asked Questions about Gaagndeep Singh
What company does Gaagndeep Singh work for?
Gaagndeep Singh works for Nextgen Global Services Pvt Ltd.
What is Gaagndeep Singh's role at the current company?
Gaagndeep Singh's current role is ....
What schools did Gaagndeep Singh attend?
Gaagndeep Singh attended Indira Gandhi National Open University, Jaipur National University.
Who are Gaagndeep Singh's colleagues?
Gaagndeep Singh's colleagues are Sanjana Rajput, Chimi Uden., Suressh Dhawan, Inderjeet Baweja, Lalit Bhatt, Shubham Sikarwar, Ratnesh Kumar Sharma.
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