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With nearly a decade leading enterprise Salesforce practices, I'm now dedicating my expertise to revolutionizing how organizations build and scale their technical operations. At Talavera Solutions, we're creating a new paradigm in technology services - one that combines world-class CRM expertise with innovative talent development across Latin America.Our mission is twofold: serving as trusted technology advisors to enterprise clients while creating unprecedented career growth opportunities for Latin American technology professionals. By leveraging cutting-edge platforms, automated DevOps infrastructure, and strategic nearshore delivery centers, we're making technical excellence more accessible and sustainable.Key Focus Areas:- Enterprise Salesforce Implementation & Strategy- Technical Talent Development- CRM & Omnichannel Centers of Excellence- Innovation through AppExchange Solutions- Strategic Nearshore OperationsBuilding bridges between enterprise technology needs and Latin American talent. Let's connect to discuss how we can transform technical excellence in your organization.Currently expanding our presence across Colombia, Mexico, El Salvador, and Costa Rica, with a vision to create lasting impact throughout the Americas.www.talaverasolutions.com#SalesforceConsulting #TechnicalExcellence #EnterpriseTransformation #LatAmTech #TechnologyLeadership

San Diego, California, Us

I lead the Axos Bank's Salesforce & Omnichannel Centers of Excellence (CoEs), a team of 40 diverse players, to provide support of ongoing operations, delivery of strategic innovation projects, and enforce world class architectural design standards. Responsibilities • Design and solution complex cloud-based business applications within Salesforce. • Support all stages of the software development life cycle, for all projects • Understand best practices around data management, integration, and web-based security. • Identify technical risks and develop mitigating approaches. • Influence business and technical leads in best use of Salesforce declarative and programmatic tools and features.Solutions Architect at the helm of:- SalesCloud- ServiceCloud- MarketingCloud- nCino- Five9- Chatbot infrastructure- 20 custom integrations & Datafeeds

Arce Cloud Consulting can help you transform how your organization engages with prospects, customers, partners, and even employees by providing a full-lifecycle approach to Salesforce that ensures results for every department that is enabled by CRM. We deliver software projects that encompass everything within sales, customer success, and marketing operations. We are dedicated to building a roadmap to results-oriented success. ★ Sales Cloud (Classic & Lightning Experiences)★ Service Cloud (Service Console, Case Management, Omni-Channel, LiveAgent, Video support)★ Marketing Clouds (ExactTarget, Marketo, Oracle Marketing Cloud, Pardot)★ Telephony Integrations (Five9, Nextiva)★ Financial Service Clouds (nCino)★ 3rd Party Integrations (Conga, DocuSign, SpringCM)★ Data Management (DemandTools, StrikeIron, Tableau, MicroStrategies, SQL, Data Warehouses)

San Diego, Ca, Us

Responsible for scaling our Customer Operations with an emphasis on customer success and product adoption. Phase 1: Deploy an entire Sales & Customer Stack in the first 90 Days!★ Salesforce Deployment★ Desk.com Implementation (with full SFDC and JIRA integrations)★ Hubspot integration w/ SFDC★ Five9 Telephony system implementation ★ Recurly Billing integration with SFDC★ SnapEngage Live Chat for Sales & SupportPhase 2: Increase Product Adoption and Customer Retention★ Comprehensive Knowledgebase publication★ Build an infrastructure for Usage data★ Design a Customer Success Playbook for various usage scenarios★ Automated Customer Success Email drip campaigns

New York, New York, Us

Expanded out of just Sales & Marketing and led the Technology Operation team of Business Analysts, Scrum Masters, Product Owners, and QA professionals to deliver new enhancements across our expanded technology stack. As the leader of the Tech Ops group, my core leadership responsibilities revolve around:★ Creating Partnerships - building genuine and trusted relationships across diverse and multi-functional teams to successfully drive business objectives.★ Growing Talent - developing talent and empowering individuals proactively to drive superior engagement and performance.★ Focusing on Customers - Promoting customer centricity and ensuring a focus on great customer experiences to achieve competitive advantages★ Driving Results - Setting aggressive goals for continuously driving improved performance, leading change, and ensuring high standards.

New York, New York, Us

B2R Finance is a financial technology company founded in 2013 to address the unique needs and financial goals of single-family rental property investors.I am responsible for:★ structuring processes and workflows that will result in higher productivity and efficiency around executing marketing campaigns and closing new lines of business★ implementing a best-of-class Marketing Automation Platform for Marketing★ cleansing and standardizing data within our Salesforce environment★ overhauling the existing reporting mechanism with reliable (and real-time) reports/dashboards★ provide strategic consulting regarding new products launches, comprehensive sales strategies, and alternative marketing channels★ execute various sales & marketing strategiesMajor Milestones so far:★ redesigned and standardized our Salesforce Sales Cloud to improve daily Sales and Marketing operations -> Marketing spend was reduced by 50% and Sales Agent Productivity increase by 45% within 3 months★ implemented a best-of-class Call Center Telephony system for Sales -> Sales Productivity and Efficiency doubled over the first 3 months

Durham, North Carolina, Us

AdWerx was launched in 2013 to revolutionize localized online advertising for Real Estate professionals. With a strong focus on retargeting advertisements, AdWerx is committed to helping those in the Real Estate industry utilize the technology they need to be successful and stay top-of-mind in their local markets.I enjoyed working with the Adwerx team. While part of the team, I was responsible for:★ maintaining the fluidity of daily sales & support operations including the mentoring and training of customer success agents★ proposing and executing New Sales & Retention initiatives via the Customer Success and Account Management Teams★ optimizing Adwerx's Salesforce Sales & Service Cloud platforms to handle the high volume of transactional business and inbound support trafficA few milestones that were reached while at Adwerx:★ transitioned the entire Customer Success team over to both Desk.com and then SFDC Service Cloud which has led to a 300% increase in Agent productivity through 2015★ identified standard KPIs for the Customer Success Team and pushed forth initiatives to improve the Customer Success Team's impact on Revenue. The Customer Success Team's impact on New Sales increased by ~150% through 2015★ designed and customized Adwex's Salesforce CRM from the bottom up all in-house★ built a in-house custom integration between Salesforce and Adwerx's local MySQL database

Raleigh, North Carolina, Us

Sageworks is the leader in the financial analysis of privately held companies. Headquartered in Raleigh, NC, the firm has been recognized as one of the fastest growing technology and information companies in the United States. We develop unique and patented solutions that help increase the success rate of CPAs and accountants, bankers, and CFOs by providing them with financial information they can understand and use. The technology is the only real time industry data source for private company financial information. As the leader of sales and marketing technological operations for Sageworks, it is my responsibility to ensure that sales productivity and marketing efficacy remains high in order to hit company revenue & growth goals. My experience and knowledge in sales & marketing technologies and best practices have allowed me to fulfill my day-to-day responsibilities:★ work with all Senior management to maintain the fluidity of daily operations★ maintain and optimize of our Salesforce.com CRM system ★ restructure, segment, and expand our database of +200k prospect accounts★ roll out and administer all SaaS Sales & Marketing corporate subscriptions ★ forecast monthly (and yearly) sales & marketing targets ★ optimize compensation models to reward consistent performers and incentivize productivity★ review potential partnerships with Accounting/Banking associations and SaaS vendors

Raleigh, North Carolina, Us

Accounting [ProfitCents] Division

Beltsville, Md, Us

Vocus (NASDAQ: VOCS) is a leading provider of cloud-based marketing and PR software that helps businesses reach and influence buyers across social networks, online and through the media. Vocus provides an integrated suite that combines social marketing, search marketing, email marketing and publicity into a comprehensive solution to help businesses attract, engage and retain customers.Vocus is used by more than 120,000 organizations worldwide and is available in seven languages. Vocus was a pioneer of the cloud-based business model and today is a public company (NASDAQ: VOCS) that continues to help organizations grow their business through the use of innovative and easy-to-use software. Headquartered in Beltsville, MD, Vocus has been recognized as one of the Best Places to Work in Metro-Washington, D.C. http://www.whyworkatvocus.com/vocus-employees/vocus-careers-featured-employee-meet-gabriel/

Durham, North Carolina, Us

Performed a biostatistical analysis of 1000+ GC-MS measurements to identify the composition of “Sulfur Pox” (a recently discovered phenomena) from the roots of sulfur-deficient Arabidopsis thaliana seedlings [thesis report available upon request] - Characterized part of the metabolite profile of A. thaliana root cells through statistical analysis

B.S. Chemistry, Biochemistry

Full Stack Web Development Certification, Computer Software Engineering

Study Abroad