Gabrielle M. Email & Phone Number

Nashville, Tennessee, United States

-Created new menu items, managed social media marketing and implemented SOP's for FOH and Cafe Staff.-Assisted the General Manager and Ownership in overseeing daily restaurant operations, including staff management, customer service, and inventory control.-Supervised and mentored a team of 50+ employees, including hiring, training, and conducting performance evaluations.-Implemented and maintained high standards of food safety and sanitation..-Managed inventory levels, ordering supplies, and controlling costs to achieve a reduction in waste and an increase in profitability.-Resolved customer complaints and issues promptly, enhancing guest satisfaction.-Collaborated with the General Manager to develop and execute marketing strategies, leading to an increase in monthly revenue.

Knoxville, Tennessee, United States

Always putting the guest experience first! Ensuring every item that is delivered to the guest meets the highest standards for quality and presentation. Constant awareness of the feel and vibe in the restaurant and setting the standard for the rest of the staff. Not only finding the best talent, but training and supporting the team dailyDedication to health and safety standards outlined by the Department of Health. Assisting GM in controlling COGS, labor, and other budgets as set by GM and Regional Manager. Writing schedule for Front of House staff while taking into account team member’s strengths and weaknesses, and business trends. Work closely with GM and AGM on Restaurant initiatives, Assisting with interviewing, hiring, and training of all new team members.Administer human resources and risk management compliance issues.Supervision of side work for all roles.Opening and/or Closing, Assisting in the execution of weekly inventory, Maintain store emails.Build and adjust ordering pars for daily and weekly food, liquor and dry stock orders, Temp and taste all food items and Other duties as needed.

-Coordinated daily restaurant operations, ensuring high-quality food and service delivery.-Supervised and trained a team of 25+ staff members, fostering a positive work environment and enhancing service standards.-Managed inventory levels and orders, reducing waste and optimizing stock availability.-Oversaw guest relations, addressing and resolving customer issues promptly to maintain a high level of satisfaction.-Assisted in menu development and pricing strategies to boost revenue and profitability.-Conducted regular staff meetings and training sessions, enhancing product knowledge and service efficiency.

United States

Kenner, Louisiana, United States

- Led a team in a bustling café, consistently achieving and exceeding sales and service targets.-Implemented cost control measures, resulting in a 25% reduction in expenses while maintaining service quality.-Maintained cleanliness and safety standards, passing all health inspections with top scores.-Developed staff schedules, ensuring optimal staffing levels during peak business hours.-Collaborated with the kitchen team to streamline food preparation processes, reducing wait times and enhancing food quality.-Assisted in marketing and promotional activities to attract new customers and increase repeat business.

Laplace, Louisiana, United States

Excelled in a supervisory/ management role for a busy location.Strong leadership and interpersonal skills.Excellent customer service and communication abilities.Proficiency in food safety and health regulations.Knowledge of inventory management and cost control.

Bachelor'S Degree, Biology/Biological Sciences, General

High School Diploma, 12