- Spearheading branding and marketing strategies for clients in the cabinetry, home building, and interior design sectors.- Developing comprehensive brand guides and rebranding projects for B2B and B2C audiences, focusing on design aesthetics and functionality.- Leading the development and execution of multi-channel marketing campaigns, including email communication, social media content, and blog posts.- Overseeing the development and optimization of websites, ensuring intuitive user experiences and seamless e-commerce integrations, with a focus on user experience.- Managing social media strategies, creating shot lists, and coordinating video content, while developing strategic content calendars.- Directing cross-functional teams to deliver high-quality, multifaceted creative projects on time and within scope, including web design and photoshoots.- Leading comprehensive site audits to optimize user experience and improve digital marketing effectiveness.- Providing actionable direction to design teams to ensure seamless execution of marketing collateral and consistent messaging across platforms, supporting leadership and partner updates.

- Conceptualizes traditional and non-traditional activities to develop camaraderie, competitiveness and communication between different departments within the center- Initiates improvements and additions to existing and future programs to consistently entice employee participation- Produces reports and solicits feedback from all participants for the management’s review, including hosting of regular employee focus groups - Coordinates and oversees daily/weekly updates of TV displays and bulletinboards in the center- Establishes community outreach programs, assists with corporate social responsibility initiatives- Monitors execution of such programs to evaluate its impact to all stakeholders and participants to improve future projects based on cost efficiency, participation and retention- Establishes employee feedback process and maintain action items log from submitted feedback- Runs weekly and month to date absenteeism report for the center, providing insight on trends and analysis- Participates in new hire orientation, introducing new hires to STI to includerecognition events and initiatives.- Creation of content for center newsletter/digital communications- Creates and maintains monthly and quarterly plans

-Used various training modalities which include, but are not limited to: Instructor Led Training, Virtual Instructor Led Training, Video Training/eLearning, Web Based Training, Gamification Training, and Community Learning, etc.-Completed full training cycle including facilitation, curriculum adherence, disruptions management while incorporating Adult Learning Principles and Generational Learning-Maintained good morale amongst program members on and off the floor by using creativity and respect-Maintained good communication and functioned as a key resource for the Operations, Service Delivery and Quality teams-Completed tasks as assigned by Training Leadership & took a proactive approach to solving common problems through implementation of creative training solutions. -Was responsible for proactively communicating with external and internal partners on updates to training materials and resources as appropriate-Partnered with remote and vendor centers to incorporate process improvements to improve training performance as well as ensuring compliance-Tracked and reported results of training in real time for programs across centers with proactive solutions created and implemented to foster continual improvement.-Generated effective training content under short deadlines-Managed the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across programs, in support of the organization’s needs.-Conducted specific training needs assessments and skill gap analysis to support the design, development and delivery of training programs and strategies-Conducted classroom training using approved curriculum & materials as well as the program Intranet site -Represented training as a Subject Matter Expert (SME) on key projects or initiatives that provided impact to the business

-Fostered positive relationships between client and carrier AT&T-Orally directed website navigation and device troubleshooting -Provided floor support for Premier Agents -Assisted with coaching of new employees -Performed data entry and account maintenance -Multi-tasked usage of resources and tools to diagnose customer issues -Provided effective, timely and friendly customer service-Promoted company goals and promotional events through various bulletin boards-Maintained records of incoming calls, escalated issues and statuses of activations

-Assisted with appointment scheduling and conflict resolution -Answered student and tutor questions -Collected information for textbook sign outs -Reviewed tutoring policies with students and parents -Answered telephone and took messages for administrators -Complied with state laws to maintain student privacy -Acted as Liaison between students and campus resources

-Was promoted from Mentor to RA -Developed and implemented programs to encourage community growth-Acted as Liaison between residents and Dept. of Residence Life -Counseled peers on personal, academic, safety and career concerns -Enforced, explained and upheld university policies -Managed various administrative tasks and records including maintenance requests, program proposals and room transfers -Assessed and acted as a first responder to emergencies -Developed mediation and conflict resolution skills- Created promotional and educational materials

-Scheduled appointments and entered data with a high rate of accuracy-Assisted with patient concerns-Complied with federal and local laws while ensuring patient privacy -Assisted with conflict resolutions -Handled and verified insurance information-Reviewed medical records for completeness, assembled in standard order and filed as designated -Collaborated with other offices to ensure medical follow up