Gabriella-Kate Cannon Email & Phone Number

Ireland

Ireland - Remote

As a design and support Expert at Zoomforth, I specialize in guiding users through the entire process of creating and integrating templates, ensuring they can fully leverage the platform's capabilities. I write clear, engaging documentation and how-tos, assist users with their queries by providing step-by-step support, and troubleshoot issues to enhance their experience. I also implement designs based on client Figma mock-ups, ensuring a seamless transition from concept to reality while maintaining consistency and an intuitive user experience in all design implementations.

Ireland - Remote

As a product designer at Zoomforth, I wore many hats. I engaged in ideation, validation testing, and the launch process of new features, working alongside other departments and stakeholders. My role directly influenced and impacted the overall usability of the platform's website-building services.

Ireland - Remote

As part of the design and implementation team, I worked with other departments to implement new digital projects and maintain existing sites. Furthermore, I served as the Accessibility Subject Matter Expert (SME), enhancing the accessibility of Zoomforth templates by 25%. I also engaged in user webinars, reducing user requests to Customer Success by 15%.

Ireland - Remote

Extreme's client base spans many business sectors, with projects ranging from brochure sites to large CMS, e-commerce, and bespoke application development projects.As part of the development team, I collaborated alongside other departments on the development of new digital projects as well as the maintenance of existing sites. Additionally, I assessed and improved website accessibility, achieving a 30% enhancement in overall accessibility.

Berlin, Germany

As part of the Core UX Team, my primary responsibility involved refining and improving the main user journeys across the JustWatch product. Alongside three other frontend developers, I collaborated with the UX team to use techniques like rapid prototyping and A/B testing to improve user engagement. My main contribution included implementing the user account profile, enabling over 100 million JustWatch users to manage their profiles.

Berlin Area, Germany

** Product discontinued & was acquired by QualcommI joined TwentyBN as a Web Developer for the newly-formed Marketing Team. My focus was on helping define the branding across the TwentyBN organization, along with their first consumer AI product known as FitnessAlly. My main responsibilities were implementing new designs for both the company & product websites based on mockups provided by the web design team. Some of my work also spanned across the full stack with Ruby on Rails. Furthermore, I was responsible for creating and maintaining production deployments for both websites.

Berlin Area, Germany

** Ceased operation March 2020At ProShare, I worked as part of a small team of 5 engineers, building the core product from the ground up. My main contribution was implementing new user interfaces on both the customer-facing web app and the company’s marketing website.

Berlin Area, Germany

I closely collaborated with the Design team to address UX challenges in the life science marketplace product. My primary duties included creating new features, resolving UI bugs, and supporting the collection and refinement of requirements from stakeholders in Customer Service and Marketing.

Berlin Area, Germany

As a QA Team Lead, I led a team of QA testers, overseeing critical aspects such as establishing streamlined team processes, conducting hiring processes, and providing coaching for professional development. Our collective mission was to guarantee the consistent delivery of high-quality features for our customers. While steering the team towards excellence, I concurrently maintained a hands-on approach as an individual contributor, actively identifying and addressing issues. This dual responsibility allowed me to facilitate effective coordination between the QA and development teams, ensuring a seamless and efficient workflow to meet the quality standards expected by our customers.

Berlin Area, Germany

As a Manual QA Tester, I played a crucial part in the product development lifecycle, collaborating closely with the product and development teams. Responsible for the thorough testing of all new features prior to release, I maintained a commitment to ensuring the highest standards of quality. Through continuous and effective communication with engineers, I provided timely and meaningful feedback, contributing significantly to the success of product releases. Beyond routine testing, my engagement in the feedback loop facilitated insights for potential improvements and optimisations, showcasing my dedication to excellence and the overall quality assurance process.

Berlin Area, Germany

In my role, I efficiently processed customer orders and managed inquiries from vendors and customers across diverse channels, including live chat, email, and telephone. My major impact was collaborating closely with the Head of Customer Service to standardise and optimise ZAGENO’s order-handling process. Additionally, I assumed the role of CS Team Lead, successfully distributing tasks among team members and facilitating the onboarding process for new team members.

Toronto, Ontario, Canada

At Leslieville Animal Hospital, I took charge of crucial responsibilities, encompassing efficient management of correspondence, adept handling of payments, meticulous scheduling of appointments, and successful sales of pet care items. My duties extended to conducting thorough cash drawer audits and ensuring financial accuracy. In addition, I took charge of the hospital's social media platforms and successfully grew their following by over 250% in just three months.

Toronto, Ontario, Canada

At Dundas West, I provided outstanding customer service by warmly welcoming clients and their pets, efficiently managing appointments, and delivering comprehensive education on pet health. Additionally, I supported veterinarian technicians by handling animals and performing essential tasks like weight readings.

Master Of Arts - Ma, Technical Communication & E-Learning, Tbd

This MA focuses on developing and honing skills in technical communication and e-learning. The program emphasizes the creation.

Master Of Science - Ms, Cyberpsychology, First Class Honours

Cyberpsychology is the study of the human mind and behaviour in the context of human-technology interaction. This M.Sc. covered a range.

Certificate, Web Development With Javascript, Distinction

Bachelor'S Degree, Community Youth Work

Completed first-year with distinctions & unfortunately had to withdraw due to personal reasons.