Gabrielle Trasser Email & Phone Number

Chandler, Az, Us

Tempe, Arizona, United States

Internally responsible for Customer Support/Human Resource initiatives and day to day activities. Partnered with Sales, Marketing, Warehouse, and Design to implement best practices and new processes/tooling to improve productivity. - Led weekly department meetings to drive analysis, recommendations, decisions and delivery to ensure satisfaction and continuing improvement within business and with employees- Quickly scaled knowledge of existing tooling and processes necessary to adapt to the company - Proactively monitored Customer Support, and Retails risks, issues, and scope, aiding in the appropriate level of priority, visibility, and escalation - Developed deep understanding of priorities, value drivers, and challenges. Used this knowledge to drive continuous improvement and implement technologies to establish and improve Customer Service processes. - Responsible for ensuring successful completion of assigned projects and program objectives for self and team involved- Implemented Customer Service system (Zendesk) and processes to streamline request intake, along with SOPs and KPIs to improve quality interactions - Responsible for recruitment, interview, and hiring of talented individuals for all departments of the company - Distributed proper HR paperwork to new hires, input onboarding into ACE iSolved payroll system, and input, overviewed, and submitted paperwork weekly - Led training development and delivery to ensure hand off to key users and support operation teams was smooth and effective - Was the direct point of contact for all HR related conversations with employees and ensured that any issues were directed to the proper managers and handled as ethically as possible - Worked directly in Retail, Customer Service, and the Warehouse if we were short staffed- Accountable for establishing relationships and executing sales for wholesale accounts

• Generated and communicated Customer Invoice, Estimates and other required forms for Sales and Accounting• Responsible for establishing Marketing and Social Media content• Established document filing procedures and data management systems• Responsible for Accounts Payable and Receivable• Managed Payroll for completed Invoices• Periodically (quarterly and annual) generated Sales and Accounting Reports

Bachelors Of Science, Business Administration And Management, General

Pre-Nursing Studies