Gabriella Celestino Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Researched and developed multi-channel communications and marketing plans aligning to service goals improving customer brand perception and decreasing inbound call volume.Collaborated with cross functional teams including international sales, supply chain, marketing, and creative services to ensure targeted and cohesive campaigns as measured by 94% financial targets achieved.Engaged in detailed discussions with clients about products and services, delving into specifications to ensure the implementation of appropriate advertising methods and themes ensuring high levels of customer satisfaction.

Denver, Colorado, United States

Collaborated closely with leadership to identify, plan, and execute high-impact initiatives aimed at optimizing operational performance. Conducted detailed analyses identifying gaps and presented actionable solutions to management.Spearheaded a 3-month-long competition for the Customer Experience & Operations team, consisting of 242 employees. The initiative resulted in an extraordinary 700% improvement in the team's customer contact rate, significantly contributing to the achievement of the business's goal of reaching 1.5 million customer contacts.Redefined and optimized Net Promoter System (NPS) data collection and escalations for West Division, Mountain West Region, and Central Division. Implementation of new policies reduced escalation times by one-third of previous durations.Actively participated in weekly sales calls between frontline agents and customers, shadowing to acquire valuable insights into Comcast sales techniques and effective conflict management solutions tailored to a diverse clientele.

Denver, Colorado, United States

Established and launched the inaugural Alo store in Denver at Cherry Creek Mall, spearheading the successful initiation of this new retail location. Contributed significantly to the stores set up, including floor arrangement, meticulous inventory management and the organisation of the backstock closet.Mastered comprehensive product knowledge encompassing features, benefits, fabric, usage, design, and care within a dynamic, high-volume store environment as a key member of a large team.Built high volume transactions (averaging 4 sales per hour) earning title of leading sales associate in the latest quarter with average dollar spent per transaction at $256, exceeding store average by 38% maximizing revenue earned in aggregate customer conversions. In partnership with the leadership team, analyzed reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities.

Texas, United States

Coordinated between 4-6 ongoing projects at one time. Provided coordination between reps/vendors to accrue sales quotes, purchase orders invoices and other documentation needed for on-going projects.Managed new business relationships and accounts to increase the company's network/resources for designer.Kept meticulous organisation of showroom samples including tiles, plaster finishes, colour samples, roofing materials, fabric and fine wallpapers.Prepared design presentations via powerpoint and Canva for client's review which included; digital design renderings, inspiration boards, quotations, timelines and sourcing information.Produced of digital and/or hand crafted inspiration/concept boards.Created/maintained calendars and scheduling.Prepped designers by supplying needed materials for client meetings and conferences with vendors, clients, sub-contractors.Managed social media accounts including facebook, instagram and pintrest.

Austin, Texas, United States

Improve salesmanship and consistent brand communications by utilizing personal methods of building rapport, overcoming objections, and identifying solutions optimizing the closing potential of all interactions. Trained to receive and handle sensitive customer data for enrollment into the Madewell loyalty program for remarketing and data analytics purposes ensuring future conversion potential in high-intent customers.Mastered the Madewell style and objectives to provide personalized assistance to customers, elevating their in-store shopping experience. Ensured each customer left feeling not only invested in Madewell products but also in their own style journey.Enhanced proficiency in all sales register processes, streamlining operational efficiency. Developed expertise in account management, account creation, purchases/returns, and honed adaptability in customer relations, contributing to seamless managerial actions.Acquired proficiency in back-of-house operations, including fulfilling online orders, meticulously managing stock levels, restocking shelves, and efficiently processing damaged items. Demonstrated a commitment to maintaining the store's operational excellence.

Austin, Texas, United States

Demonstrated expertise in persuasive tactics and salesmanship by employing product pitching, building rapport, objection handling, and hard closes, resulting in high conversion of leads while respecting personal ethical boundaries. Developed 10 visuals bi-weekly and assisted with monthly digital marketing plans including display and video ads utilizing Google, YouTube, Facebook, and Instagram as mediums to advertise with a monthly ad spend of $1,500 meeting goals of driving volume, improving brand consideration, generating leads, & maximizing ROI. Conducted monthly competitor analysis via cold calls, customer feedback, and data analysis, along with market research through social and traditional media, ensuring high-yielding sales approaches.

Austin, Texas Metropolitan Area

Conducted comprehensive training sessions for new team members, imparting essential skills in operating software and customer support tactics. This initiative fostered a more cohesive and collaborative team, enhancing overall efficiency.Employed advanced computer technologies to meticulously document all front desk activities, optimizing facility operations. Skillfully managed accounts and introduced new clients to gym facilities, showcasing heightened proficiency in versatility and customer relations, contributing to an elevated member experience.

Master'S Degree, International Management, 2:1

Bachelor Of Science In Communication And Leadership, Leadership, Management, Ethics, Global Business, 3.65/4

Activities and Societies: Phi Chi Theta Professional Business Fraternity, AIESEC, Women in Business & International Affairs Society Major.