Gabriela Correa Email & Phone Number

San Francisco, California, United States

• Provide email and phone support to our customers: physicians, clinics, medical staff and patients.
• Resolve data discrepancies and obtain missing information as requested by Accessioning and RQ Review teams.
• Work closely with the sales team and customer support management team to ensure utmost client satisfaction with the entire Invitae experience.
• Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner.
• Interact with Customer Experience and Business Operations Team for any technical issues related to our software platforms.

• Experience scheduling and managing care for over 15 surgical patients per week. I facilitated the end-to-end patient care between patients, healthcare team members and providers by reviewing medical charts, financial.
• Well-versed with completing state disability forms, verifying insurance policies (Private and HMO) and obtaining authorizations. I handle high volume phones calls and return voicemails promptly.
• Coordinating meetings, updating calendars and liaising with medical representative for physician.

Torrance, California, United States

• Oversaw the personal injury department and managed a team of 10 employees. I supervised everyday operations and performed duties such as evaluating workflow effectiveness, delegating tasks, and supporting program goals.
• Liaison with attorney offices, physician offices of various specialties and insurance companies.
• Trained over a dozen new employees on all office procedures including medical assistants working with Pain Management physician.
• Assisted back office medical assistants with patient care that includes charting, administering injections, providing DME's and prescriptions.

Bachelor Of Science - Bs, Business Administration And Management, General

Certificate, Physical Therapy Aide