Gabe Chao Email & Phone Number

Annandale, VA, US

Rockville, Maryland, United States

• Indiana Jones and the Great Circle (2024 - Current):
• Coordinator for Microsoft (specifically XBSX/XBSS) certification testing
• Gameplay testing (Xbox Series X/S)Redfall (2022 - 2024):
• Gameplay testing (Steam, Epic Store Games, Microsoft Store, Xbox Series X/S)
• Focused primarily on Microsoft Store (PC) certification testing and helping XBSX/XBSS certification testing"DEATHLOOP" (2021 - 2023):
• One of the main two/three testers performing and assisting in Microsoft (Xbox Series X/S and Microsoft Store) certification testing for Microsoft release and post-release updates

Rockville, Maryland

• "DEATHLOOP" (2021 - 2023):
• Took over the coordinator role (after one month of being on the team) for the Powers (Slabs and Slab Upgrades) and Residuum (including Infusion) systems after the previous coordinator left
• Have been a point of contact for the release and Game Update 1 of Deathloop's forum patrol--reading over player issues gathered by the group, prioritizing major concerns, and typing up a concise and clear e-mail report.
• Tested Multiplayer situations, and checked implemented reputation system heavily, which helped discourage unfair/dishonorable PVP scenarios, and connect fair/honorable players with each other
• Focus on PC (Steam, Bethesda.net, Epic Games Store) and PlayStation 5 testingThe Elder Scrolls: Blades (2017 - 2021):
• Moved to a new, unannounced project after being promoted to full-time QA

Rockville, Maryland

• Under contract through TargetCW.
• Main tester to perform PC compatibility checks for Dishonored: Death of the Outsider
• Focused on PC (Steam) and XBox One while testing on Dishonored: Death of the Outsider and Wolfenstein II: The New Colossus / Wolfenstein II: The Freedom Chronicles
• Projects named and credited on:- Wolfenstein II: The Freedom Chronicles (2017)- Dishonored: Death of the Outsider (2017)
• Projects worked but not named on:- Wolfenstein II: The New Colossus (2017)- Quake Champions (2017)

Alexandria, Virginia

• Taught training to new hires (from baristas to associate managers in home store and nearby stores), providing a foundation of crafting an extensive menu of drinks, workflow routines, and customer service initiatives.
• Communicated clearly and concisely in order to provide quality service in a high volume store while also fostering relationships for new and returning customers to create "the third place"
• Awarded Partner of the Quarter (QA FY16) during the first year of working for being reliable, focused, and positive
• Helped the store receive a positive score of 94.8% from Quality Assurance Standards Audit (QASA)/Ecosure during the first quarter in late 2016 in execution of food safety and cleanliness

Manassas, Virgina

• Promoted to part-time after being hired as a seasonal support employee.
• Processed merchandise, set floor sales and floor moves, ensured proper product placement to appeal to customer preference, and maintained high customer readiness standards by delivering a clean, neat, and easy-to-shop.
• Assisted in replenishing stock, inventory and markdown processes, and handled fulfillment orders, damages, transfers, and return-to-vendor merchandise.
• Supported Home Department similarly to Men’s Department, as well as aided Receiving Support Team in unloading and preparing merchandise for Merchandising Support Team for placement.
• Handled Men's Shoes with stocking, organizing, setting sales, markdowns, store transfers, and RFID tagging during the Winter 2014 Sales Period, which helped increase sales by 2%.

Manassas, Virginia

• Engaged customers, asking open-ended questions to learn about customer projects and product needs, which helped in computing fabric measurements, measuring and cutting fabric at cutting counter for customers in.
• Processed customer transactions in an efficient and friendly manner at the cash register.