Gabe Chao Email & Phone Number

Annandale, Va, Us

Rockville, Maryland, United States

Indiana Jones and the Great Circle (2024 - Current):• Coordinator for Microsoft (specifically XBSX/XBSS) certification testing• Gameplay testing (Xbox Series X/S)Redfall (2022 - 2024):• Gameplay testing (Steam, Epic Store Games, Microsoft Store, Xbox Series X/S)• Focused primarily on Microsoft Store (PC) certification testing and helping XBSX/XBSS certification testing"DEATHLOOP" (2021 - 2023):• One of the main two/three testers performing and assisting in Microsoft (Xbox Series X/S and Microsoft Store) certification testing for Microsoft release and post-release updates• Main focus on Xbox Series X/S and Microsoft Store PC testing• Part of the main smoke testing group whenever new builds (dev/staging/production environments) were delivered• Projects named and credited on:- Redfall (2023)

Rockville, Maryland

"DEATHLOOP" (2021 - 2023):• Took over the coordinator role (after one month of being on the team) for the Powers (Slabs and Slab Upgrades) and Residuum (including Infusion) systems after the previous coordinator left• Have been a point of contact for the release and Game Update 1 of Deathloop's forum patrol--reading over player issues gathered by the group, prioritizing major concerns, and typing up a concise and clear e-mail report to QA lead(s) and management conveying the public feedback• Tested Multiplayer situations, and checked implemented reputation system heavily, which helped discourage unfair/dishonorable PVP scenarios, and connect fair/honorable players with each other• Focus on PC (Steam, Bethesda.net, Epic Games Store) and PlayStation 5 testingThe Elder Scrolls: Blades (2017 - 2021):• Moved to a new, unannounced project after being promoted to full-time QA• Coordinator for items, weapons/armor, and shops, creating documentation and test plans to use, and compiled changes; would later receive the Sigils, Sigil Shop, and Sigil-only weapons/armor systems when the new currency was implemented into the game• Part of the main smoke testing group whenever new builds (dev/staging/production environments) were delivered, focusing on the Android operating system and devices• Staple, main contact point when builds were delivered late/after work hours, often communicating with the producer and/or build master in Bethesda Game Studios Montreal• Headed evening forum patrols for releases and game updates--reading over player issues gathered by the group, prioritizing major concerns, and typing up a concise and clear e-mail report to QA lead(s) and management conveying the public feedback• Projects named and credited on:- "DEATHLOOP" (2021)- Fallout 76: Wastelanders (2020)- The Elder Scrolls: Blades (2018)• Projects worked but not named on:- Wolfenstein: Youngblood (2019)- Prey: Typhon Hunter (2018)

Rockville, Maryland

• Under contract through TargetCW.• Main tester to perform PC compatibility checks for Dishonored: Death of the Outsider• Focused on PC (Steam) and XBox One while testing on Dishonored: Death of the Outsider and Wolfenstein II: The New Colossus / Wolfenstein II: The Freedom Chronicles• Projects named and credited on:- Wolfenstein II: The Freedom Chronicles (2017)- Dishonored: Death of the Outsider (2017)• Projects worked but not named on:- Wolfenstein II: The New Colossus (2017)- Quake Champions (2017)

Alexandria, Virginia

• Taught training to new hires (from baristas to associate managers in home store and nearby stores), providing a foundation of crafting an extensive menu of drinks, workflow routines, and customer service initiatives set in a cafe-only shop• Communicated clearly and concisely in order to provide quality service in a high volume store while also fostering relationships for new and returning customers to create "the third place"• Awarded Partner of the Quarter (QA FY16) during the first year of working for being reliable, focused, and positive• Helped the store receive a positive score of 94.8% from Quality Assurance Standards Audit (QASA)/Ecosure during the first quarter in late 2016 in execution of food safety and cleanliness

Manassas, Virgina

• Promoted to part-time after being hired as a seasonal support employee.• Processed merchandise, set floor sales and floor moves, ensured proper product placement to appeal to customer preference, and maintained high customer readiness standards by delivering a clean, neat, and easy-to-shop store environment.• Assisted in replenishing stock, inventory and markdown processes, and handled fulfillment orders, damages, transfers, and return-to-vendor merchandise.• Supported Home Department similarly to Men’s Department, as well as aided Receiving Support Team in unloading and preparing merchandise for Merchandising Support Team for placement.• Handled Men's Shoes with stocking, organizing, setting sales, markdowns, store transfers, and RFID tagging during the Winter 2014 Sales Period, which helped increase sales by 2%.

Manassas, Virginia

• Engaged customers, asking open-ended questions to learn about customer projects and product needs, which helped in computing fabric measurements, measuring and cutting fabric at cutting counter for customers in accordance with customer requirements.• Processed customer transactions in an efficient and friendly manner at the cash register.