Gabe Jung Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto

Toronto

Seoul, South Korea

• Drove the creation of various tutor/client development programs including: the automation of legacy system operations maximising efficiency and reducing redundancies in manual processes, an incentive and rewards.
• Responsible for end to end design, maintenance and management of a campus ambassador program that increased university campus engagement by 200% and served as an inaugural program which is still being run to date.
• Initiated a side of desk project proposal to redesign and enhance our Zendesk chat (CRM System) after obtaining approval from our executive team, drove the execution of the project resulting in drastic improvements to.
• Responsible for the design and development of performance-to-compensation indicators resulting in enhanced understanding of tutor behaviours and motivations.
• Demonstrated effective problem solving and communication skills through successful solutioning of requests ranging from user-interface and program issues to navigating relational dynamics which helped to foster a.
• Led over 2000+ tailored 1:1 sessions for Korean professionals with a 90% approval rating and over 1000+ five star reviews.

• Worked under the supervision and direction of the HOPE Worldwide International Volunteer Program Department. This involved extensive training in program design and evaluation, non-profit management, communications, and.
• Leveraged training to successfully develop and serve on multiple cross-cultural volunteer programs across the globe.
• Provided recommendations regarding participant acquisition and retention through pricing, campaign, and social media marketing strategies. These suggestions led to an increase in global outreach and recruitment for HOPE.
• Supported the development of a mentorship program and aided in the creation of an onboarding toolkit/curriculum.

Toronto, Ontario, Canada

• Proactively and professionally engaged with high-end clients to discover and recommend appropriate products for their specific wants and needs.
• Used interpersonal skills, customer relationship management, and technological tools to help create and close sales.
• Provided front of store support in sales and client management; provided back ofstore support with organizing and stocking incoming merchandise.

Mississauga, Ontario, Canada

• Worked under the Director of Public Relations; assisting in daily client tasks, basic accounting, data tracking, communications, public event coordination, liaising with stakeholders, and event planning.
• Engaged with Pan Asia clients providing exceptional customer service, data upkeep, quality checks, and overall CRM.
• Used various Microsoft applications to clearly display, organise, and record data for all office-related documents and needs.

Philadelphia, Pennsylvania, United States

• Planned and coordinated day-to-day events, group schedules, activities, training programs, and budgeting schemes
• Facilitated, designed, and led various training programs, leadership training, and strength development classes to over 50 international participants over the course of 3 months.
• Lead and supervised various service based projects including, inner city mentorship programs, community cleanups, local University charity events, special needs day camps, and summer camp maintenance projects.

Toronto, Ontario, Canada

• Developed expert-level product knowledge and sales techniques to help exceed the store’s monthly sales goals by over 10% for five consecutive months.
• Maintained a regular customer base and actively worked to develop lucrative new customer relationships.
• Provided service in a friendly, professional and timely manner within a team environment.
• Provided an efficient and empathetic experience to customers from the sales floor.

Winnipeg, Manitoba, Canada

• Worked in a team of 4 under the supervision and direction of the Director of Advancement at SJR to improve school's Alumni engagement and relations.
• Used interpersonal skills and sales techniques to acquire future funding and donations for school projects.

Bachelor Of Arts - Ba, Political Science And Philosophy

Activities and Societies: SWAT Club President (Students with a Testimony), Varsity Ultimate (TULA)

Korean Language Certificate Program, Korean Language

High School

Activities and Societies: House Prefect (Student Council Rep), Youth 2 Youth Mentorship Program, Varsity Ultimate Frisbee, Alumni.