Gabe Ko Email & Phone Number

Mountain View, California, United States

-Provided enterprise-IT level support for 1000+ end users ranging from c-suite executives to individual contributors at NASA Ames Research Center by deploying computers/peripherals and troubleshooting as needed-Built and maintained knowledge base and troubleshoot articles as standardized training for new hires-Ensured hardware compliance with NASA security standards, leveraging expertise in security tools-Develop and implement strategies to improve the overall performance and efficiency of the computer support team, including optimizing workflow processes, enhancing technical skills, and implementing new technologies-Maintained up-to-date inventory of computer equipment to ensure accurate tracking of assets

- Collaborated closely with senior management, engineering, and sales teams to configure, build, and launch 15+ campaigns, flights, and media plans weekly while documenting in Zendesk and JIRA- Developed standardized training for pre and post launch of campaign creation and creative trafficking across the whole North America Client Services team training 20+ new hires - Utilized SQL to build campaign performance reports or analyzing campaign issues through identifying patterns or trends- Resolved client product and campaign performance issues using Google Analytics and Salesforce while escalating feedback to our product and engineering teams through Zendesk and JIRA tickets- Troubleshooted post campaign issues via performance reports and dashboards identifying successful trends to increase future campaign performance by at least 20% - Led the Client Services North America Team as Campaign Operations SME developing subject knowledge for team members as needed reducing errors by 11% quarterly

San Francisco Bay Area

Operated the commercial needs of product and engineering through solution oriented account level operational support, technical resolution, and analytical recommendations

San Francisco Bay Area

Toastmasters International is a world leader in communication and leadership development. Our membership is 357,000 strong. These members improve their speaking and leadership skills by attending one of the 16,600 clubs in 143 countries that make up our global network of meeting locations.By regularly giving speeches, gaining feedback, leading teams and guiding others to achieve their goals in a supportive atmosphere, leaders emerge. Members learn to tell their stories. They listen and answer. They plan and lead. They give feedback –– and accept it. They find their path to leadership.

Data Analytics

Year Up is a one-year intensive training program, featuring six months of skills training and a six month internship at more than 250 top.

Computer Science