Gabe L. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Metropolitan Area

The role of the Customer Escalation Specialist is to manage tier-3 customer escalationsand mediations between homeowner and their installation partner when SunPower has been involved by either party. The Customer Escalation Specialist will work with all parties to determine the best path to resolution in a way that is satisfactory to the end customer and the legal responsibilities of all parties, clearly log all customer interactions in our CRM and provide weekly reports on case resolution.

Austin, Texas

As Tech Support Specialist, I was in charge of answering support calls and managing our customer management system. Entering their information accurately and efficiently to be able to properly assess the issue and resolve it quickly. I was in charge of creating and maintaining resource pages on our company "wiki" for employees to reference if and when they needed to help troubleshoot any issues. I learned and used Linux to remotely troubleshoot, upgrade, maintain our monitoring equipment and ACPV MicroInverters. I voiced concerns and issues from our customers to our Engineering, Sales, Portal, Product Development and Marketing departments. At times, I completed site visits for our customers in the field to review and train on best practices and troubleshooting processes.

West Lake Hills, Tx

As an ASM, I troubleshoot a myriad of customer escalations, manage the operational and finance aspects of the store and coach a sales team to ensure they perform at optimum capacity.

As Sales Assistant, I prepared the sales presentations for existing and prospective clients and accompanied the account executives during said presentations. I also calculated pricing and terms based on the AE's proposal.

High School, Computer Engineering, 3.0

Activities and Societies: N/AN/A

Education record

Activities and Societies: N/AN/A

Education record