Gabriel Micheli Email & Phone Number

Woburn, Ma, Us

Remote

Hal Leonard is the parent company of Noteflight and I was promoted internally to be their new Education Technology Support Manager. In this role I retained all duties and responsibilities from my former position at Noteflight, as well as took on new responsibilities for Hal Leonard's MuseClass, Essential Elements Interactive, and Essential Elements Music Class softwares. Such new responsibilities include planning and overseeing the development of new features by the web development teams, as well as managing multiple knowledge base resources for customers. I also became a founding member of Hal Leonard's Direct To Education Team where we exclusively focus on servicing schools and teachers across the globe.

Somerville, Massachusetts, United States

I handle all customer support duties for Noteflight's seven million plus users, including but not limited to emailing and hosting calls with customers, as well as moderating and responding to customer feedback. I am also managing Noteflight's Help Center and creating tutorials for customers and teachers. Testing new features extensively and working with the development team on bug fixes for quality assurance is an important part of the role. I also moderate flagged content in Noteflight's online open community to help make the website a safe and secure place for all uses to embrace and engage in.

Boston, Massachusetts, United States

During the summer of 2018 I was Harmonix's Licensing and Marketing Intern where I assisted in developing an internal database for all of their music licenses. I also researched and tracked publishing and master recording ownerships of songs to help extend the selling terms of current licenses for their different videogames. On the Marketing side I wrote social copy, blog, and in-game announcements for weekly content releases for the Rock Band franchise.

Lowell, Massachusetts

I worked at the Follett owned Riverhawk Shop at the University of Massachusetts Lowell. I started as an associate and was promoted to Team Lead where I managed and supervised employee tasks for maintaining inventory, sales efficiency, and provided opening and closing store duties. I also finalized shipping and receiving transactions between company stores and vendors.

Greater Boston Area

I worked at both in-line and outlet stores for Converse where I learned an understanding of how trends/traditions in fashion are marketed and how they are received by customers. I handled a lot of customer service and inventory related tasks and learned how to understand a customer's needs and how to sell to them.

Greater Boston Area

As a Sales Associate I performed general customer service and handled various inventory and stocking tasks. I also won a credit card marketing campaign where employees competed to sign up the most customers for company credit cards.

Bachelor'S Degree, Music Business

UMASS Lowell gave me the opportunity to have a balanced education between both Music and Business concentrations. Throughout my four years.

Certification, User Experience

Eager to complete Bentley University's UX Certification program and have completed the following courses so far: - Leading a User.