As Senior Product Manager, Education Subscription, I develop the education offerings product vision, strategy, and multi-year roadmap to empower millions of secondary (K-12), post-secondary (college/university), and vocational education customers around the world who are learning and teaching Autodesk software. As part of the Autodesk Education Experiences (AEX) team, I research customer and market needs, listen to education customer challenges, look for new opportunities, and collect input from a variety of internal and external sources. I champion the needs of schools/universities, educators, IT admins, and students, inside and beyond the classroom. I define and prioritize product requirements, review analytics to make data-informed decisions, and connect education offerings to department and corporate goals and strategies. I am a people manager and also partner with product managers in other orgs, experience design (XD), and engineering teams across the company to prioritize education customer needs and build world-class solutions. I work with marketing, field engagement, product support, and analytics teams to ensure we have sound go-to-market plans. By providing software for free to education customers, Autodesk hopes to win the hearts and minds of future commercial customers, helping them to acquire and learn Autodesk software. We help education customers navigate their Autodesk subscription experience. We empower educators to teach the next generation of designers and engineers—to prepare them for their future careers and to help them design and make a better world for all.

Ligature invests in early-stage companies with a combination of capital and deep design expertise.

As Senior Product Manager, I owned the product strategy and roadmap for the certifications preparation experience on the O’Reilly Online Learning B2B / B2C SaaS platform. I developed the product strategy from the ground up with market and customer validation, along with support from executive stakeholders. The certifications experience includes a seamless SSO integration with the Pearson Test Prep platform, which my team and I built, and I worked closely with this important partner, Pearson, to manage our co-branded product. The subscription elearning platform serves 5,000+ enterprise customers with 2.7 million users. I collaborated across teams with input from executive stakeholders, user researchers, publishing partners, UX/product design, product marketing, sales, account management, customer success, customer service, data science, BI, finance, and customers to inform product and content strategy. I worked closely with product designers to develop product wireframes, conducted customer interviews, and ran usability testing. I leveraged data to make informed product decisions and to execute product strategy to build user-friendly product experiences on the O'Reilly Learning platform. I worked closely with my engineering manager, project manager, and dev lead to oversee product priorities and backlog / grooming for 8-member agile / scrum development squad whose mission is to simplify the certification experience for learners seeking to build new technology, business, and other essential career-building skills.

As Senior Product Ops Manager / Web Product Manager, I worked with executive stakeholders and product marketing to develop, refine, and execute product growth strategies that attracted new prospects through the marketing website, supported customers in the support website, and nurtured hundreds of thousands of users in the active online community. • Led web / ops product management of marketing, support, and community web properties• Worked closely with exec / marketing to develop and execute product growth & adoption strategies • Managed product strategy / roadmap for company websites with millions of monthly visitors • Managed business-critical features: trial flows, SaaS e-com store, sales and support forms• Led implementation and back office integrations of major Articulate.com site relaunch in 2016• Drove requirements to move support KB article cache and search to Elasticsearch (7x faster)• Reduced monthly support case volume by 20% via self-service case deflection project• Led project to launch Elasticsearch-powered search-as-you-type on support case forms• Drove customer-centric requirements and priorities for agile web dev team (6 devs and 1 QA)• Led requirements and project for initial launch of Articulate ID single sign-on (SSO) product • Made data-driven decisions using Google Analytics, A/B testing tools, and heat map platform• Led software release management process across product, marketing, web dev teams• Led website localization efforts (added 4 languages) and managed vendor relationship • Laid groundwork / defined plays and triggers for customer success program in SaaS business

In this role, I managed existing enterprise customer accounts along with closing new business, guiding prospects through the sales funnel and continuing to support after the sale.• Managed customer accounts in U.S. / Canadian Northeast with 2012 sales of $3.5M+• Identified upsell opportunities in initial sale and in all subsequent customer touchpoints• Supported customers / prospects with tech help and product education, including live demos• Led efforts to respond to enterprise customer pre-sales security questionnaires• Administered back-end infrastructure systems, including Salesforce and various web apps• Performed regular website maintenance and managed customer email communications• Wrote original company blog and contributed to community forums

As the original head of tech support for Articulate, I worked alongside the company's founder/CEO and CTO to build and grow the department from the ground up. I hired and trained 24x7 support teams in 3 countries, put back-end and front-end infrastructures in place, and defined workflows that helped scale a world-class and highly respected support operation that would grow to more than 50 engineers around the world handling thousands of monthly support cases. • Built support department / site from ground up, earning industry awards 3 consecutive years • Hired global team and grew to staff of 12 in 3 countries offering 24x7 tech support• Defined workflows still in use by team of 50+ support engineers • Wrote requirements for infrastructure projects integral to company’s growth• Managed projects to build original order fulfillment app, trial download flow, forumsWinner of 2007 - 2009 Ten Best Web Support Sites“Articulate's customer support is far and away the best I have ever dealt with in my 20 years of working with numerous software packages. I commend Articulate's commitment to customer support!”- Customer on 9/27/2006"I have found Articulate's support to be the best in the business."- Customer on 11/14/2006"Please allow me to compliment you and your company on your Web support. I have never experienced anything this good."- Customer on 4/23/2007

• Managed value-add programs like elearning courses for customers of $100M+ SaaS business• Wrote requirements to integrate CMS and other web-enabled features into AutoCAD • Drove project that yielded $1M annual cost savings