Gabriel Delgado Email & Phone Number

Falls Church, Va, Us

The MHS Genesis Tier 2 is responsible for providing second level service and support MHS Genesis to meet or exceed contract service objectives. The primary responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Genesis. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a secondary focus on other clinical applications.Responsibilities: • Primary second level support of all inbound incidents. Backup first level support as needed. • Efficiently and accurately resolve or escalate all assigned incidents. • Provide accurate, timely, and professional follow up and resolution on all supported issues. • Accurately triage/assign/escalate incidents per established procedures. • Raise awareness of Priority issues as they occur; ensure that process is followed exactly. • Perform regular checks of assigned ticket queues, triage or assign per process standard.. • Assist Tier I with long or difficult calls/assume calls that are too difficult for Tier I. • Perform side-by-side coaching with agents on difficult calls as necessary. • Conduct training sessions as necessary under direction of management. • Research difficult issues, identify and document resolutions as necessary. • Identify and prepare procedures for knowledge base. • Ensure that agent calls are correctly logged per established procedure. • Work special projects as required. • Identify and prepare procedures/articles for knowledge base. • Assist Application Support Supervisors as needed. • Foster team spirit and a team oriented attitude.

Consults With local Buisnesses on IT operations needed for their buisnesses. and Planning on network infrastructures foroptimal and cost saving build outs..

Provided Enterprise level technical support for a national IT infrastructure supporting employees throughout the U.S. Troubleshot hardware, software and connectivity issues for a mixed Windows and Server environment. Additionally supported E-Procurement, voicemail, telephone and PBX systems. Challenged to provide timely resolutions to support mission-critical application users. Creates Active directory Profiles and Administers the Exchange server for new medical staff

Round Rock, Texas, Us

Promoted to support National system and network infrastructure consisting of Multiple Hospitals interconnected with mainframe through Cisco routers. Investigated and resolved performance issues demonstrating strong diagnostic skills across multiple platforms. Proactively identified potential areas for wide system outage and initiated analysis and resolutionNoted for achieving the highest level of first-call resolutionOptimized systems performance and spool utilization. Responded to system hardware/software errorAchieved highest levels of productivity, handled over 500 calls per week averaging 99 + calls daily

First Line Tech support for tenet/vanguard systems. Multiple Region trained to assist in First call resolution for all tech Related Questions and support for multiple application and Vendors. Pw resets, Active Directory, Citix, Mckesson Product Support. Outlook Exchange support, and General Pc and Printer support. Proficient in Virtual Term Servers. Remote support using VNC Remote tool and Bomgar client connect. Duties not limited to VPN setup and support for All Medical staff that need help in the Tenet/Vanguard Coverage

Minneapolis, Mn, Us

Outbound call center environment utilizing past health Information experience to manage and process customers Protected health information for the management and treatment of Insulin dependent diabetes. Directed working with Physicians and Healthcare organizations on a professional level to meet daily Service Level Agreements. Processing Insurance claims and orders in a timely and accurate manner while maintain company metrics. Protecting confidential patient information in conjunction with maintaining industry standards with monthly and mandatory HIPPA health streams E Learning.

Irving, Tx, Us

Member of the Tenured Staff with the full responsibilities of enforcing hospital policy for suspension of physician privileges to practice in network via reprimand and to removal of staff. Sole management of children and adult accounts in the downtown facility. Duties include collecting medical records from nursing units and while ensuring HIPPA standards are met including Faxing, Phone calls, customer service, emails and strong typing skills.• Implemented the use of a system wide email that shows physicians any incomplete documents in a format that can be viewed on via smartphone/iPhone issued within the hospital• Tech guru and self-motivated with always trying to improve the work flow with technology

It Security Professional, Network And System Administration/Administrator

Associate’S Degree, Cisco Networks

Highschool, Music