• Develop and execute dynamic shift plans to align with operational needs of Fulfillment Center, effectively adjusting to variable factors such as volume spikes or labor constraints• Manage flow operations for multiple outbound processes, adapting strategies in real-time based on shift requirements and operational changes• Serve as a key operational advisor to the senior operations team, providing actionable insights based on deep dives into workflow patterns

• Create technical SOPs to outline and provide step-by-step instructions to improve workflow efficiency, ensure consistent business performance, and increase regulatory compliance• Work to resolve, root cause, and trend inbound nonconformance tickets using Oracle and Salesforce• Communicate with suppliers to identify long term resolutions and prevention strategies

• Learned the inbound material nonconformance process for various types of tickets such as receiving, returns, and machine experience (MX)/customer experience (CX) issues• Optimized standard work to more efficient and effective ways, making significant progress against the overall nonconformance backlog by 150%• Worked with a team to build a product eco-impact estimator using a Power BI dashboard with a built-in data quality framework to help potential users accelerate decarbonization and deliver on net-zero commitments

• Worked in partnership with ASU University Housing staff to facilitate the success of residential students and gain retention for the business school along with 40+ other student leaders• Developed and coordinated monthly programming for over 100 residents to foster a sense of community while ensuring all funds are used efficiently• Successfully met with 100% of residents to assist in course scheduling and confirm second-year plans while providing a pathway for students to succeed

• Orchestrated high-volume hospitality service in large-scale restaurant by anticipating traffic flow in bar area and organizing reservations across 200-300 seat dining rooms using OpenTable software system• Answered 50+ daily phone calls, booked reservations and resolved customer service issues• Prepared tables for customer use, including coordination of rearranging seating and tables to accommodate private group dining events of up to 84 guests• Followed up with Guests to ensure their satisfaction and address any additional requests

• Engaged and connected with a diverse range of customers, making their dining experience memorable• Multitasked to handle the cash register, drive-thru and customer service with flair• Served orders with both speed and precision, ensuring a top-notch experience – finding opportunities to enhance service when not directly serving customers

• Led monthly community outreach initiatives within HBSA and campus community, including collaborations with Feed My Starving Children where members packed nutritious meals for hungry children• Coordinated and organized a celebration day for over 50 Hispanic migrant children/youth under federal care of immigrant youth shelters where a brighter outlook of the future could be realized• Maintained strong communicational skills with corporations to fundraise over $5,000, covering all expenses for the event• Ran a specialized committee of 10 members within HBSA to assist with the planning and execution of the event

• Facilitated a weekly hearing evaluating conduct violations by residents at Arizona State University to promote peer-to-peer accountability• Brainstormed and executed ideas that promoted proactive outreach to provide guidance and structure for residents to maintain a safe and clean living environment