Lucid Health / Riverside Radiology SSM Hospitals Wisconsin RegionLead Field Services Engineer. May 1,2023- PresentHelped assist with solutions like budget cuts shutting down our office in Madison by creating a structure to go totally go remote, and deploy and manage assets for corporate Onboarding, Offboarding with Microsoft Azure AD Autopilot writing scripts to image computers remotely from home, also L3 and L4 escalation (On call) at all SSM regional hospitals in Wisconsin. Working with Imaging director and networking teams to migrate hardware VPN to Cloud VPN other migrations projects were to transition entire company to Azure cloud so it can be managed remotely on the cloud. Help with major preventive maintenance for Cache by adding 2nd SSD and RAM upgrades so computers meet radiologist software imaging standards. Ordered products its NetSuite to make sure asset meet companies need and company travel and expense reporting.

• Assisted with a wide range of Security clearance clients such as Senators of Wisconsin, Tammy Baldwin(D) and Ron Johnson (R), Michigan - Debbie Stabenow (D) and Washington DC, to provide level 3 on-site immediate contact for setup for new hires, upgrades, Installs for PC’s, MacBook’s, iPhones and iPad’s.• Used Jamf Now for IOS Devices for software deployments also updates, Sent out compliance alerts and pushed updates, updated assets to inventory to keep track of IOS devices enrolling devices, reassign devices when new hire onboards, checking for warranties to repair parts.• For PC Using Windows Active Directory to Help Manage an Enterprise Network, Resetting Password Adding New Users, and Removing Users setting permissions.• Traveled in company car to meet with clients within 300 miles radius kept expense reports and company credit card for purchases. • Served as US Bank IT and Ready Credit Level 3 onsite repair and upgrade specialist.• Worked with United Airlines to services kiosk, pos, and pc's at airports.

• Working with HR and VP’S also Directors, and shareholders, Using ICIMS and Workday to help onboard new Employee’s with Laptops, iPhone, I pad’s and MAC’s for U/X , PC’s for Call Center and Pfizer.• Using SCCM Microsoft System Center Configuration Manager to Deploy Software to complete setup for End Users.• Programming and Imaging Computers for Specific Employee’s Needs.• Using Active Directory to Help Manage a Enterprise Network, Resetting Password Adding New Users, and Removing Users setting permissions.• Used Service Now to Solve Incidents, Tickets and asset management to make sure Hardware was stocked and Equipped for New Users. • Troubleshooting configuration setup with New employee’s Using Bomguard to Remote into PC’s To Help Employee’s get to work.• Using Five9 Call Center Software to Manage New Employee’s

• Assisting patients with collecting samples, answering General FAQ’s• Update insurances and billing info, so patients could receive there Cologuard Kit.• Working with Epic Systems to collect patient information update insurance help resolve billing claims and insurance errors. • Working with the lab to Update Discrepancies to ensure patients get valid results. • Assisting with Scheduling Patients UPS Pickups• Helping Patients Receive Results, VIA MyChart, Mail, are HCP.

• Evaluated Tax documents and Identification records to determine claim compliance with Government and State standards and make effective approval or denial judgments.• Conducted researched claims for potential fraud, gathered information tracked on a smart sheet to preform multiple sources and presented results.• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.• Reviewed applications for different aid programs and determined which qualification criteria for individuals.

• Supported providers in outpatient medical office through coordinating all administrative operations. Enhanced office efficiency by handling 150 + callers per day.• Coordinated front office duties, including customer service, patient scheduling and billing.• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments also, checked in and pulled medical records for patient appointments and incomplete charts.• Consulted backline with hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Amerhart Trex Decking and Lumber Yard assistant. 8/21/16 - 11/4/18 2 years Seasonal My experience working at Amerhart broadened my horizons working with wood products. I would with help measuring decking and cut decking with a milter saw, also help with the wps packing system to ship out to new homes and other Lumber yards.