Gabe Prado Email & Phone Number

Bellevue, Washington, United States

The Senior Customer Success Manager (Sr CSM) is responsible for adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Nintex. This role includes evangelism and enablement of Nintex products to existing customers and to the specific top customers’ partners through the use of demonstrations and proofs of concept. Helping our top customers get the most out of their Nintex investments, assisting their partners in the process, and driving adoption, usage, and account growth is the key charter for this role. This position also serves as a highly collaborative conduit between customer success, support, product, and sales and requires the ability to prioritize and manage multiple competing projects simultaneously. Critical elements to success include being proactive, results-driven, tenacious, and possessing the proven ability to engage and influence all levels of customers from business teams to executive and senior management.Roles and Responsibilities :-Identify and document customer goals and objectives through consistent ongoing customer engagement. -Provide technical consulting and design for potential solutions. -Engage with customers regularly to provide coaching, discovery and product awareness calls. -- -Coordinate with Nintex Account Managers on each customer in the portfolio and develop a customer success plan that is co-authored between Sales and Sr CSM -Proactively scope technical solutions using Nintex products required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer, solution delivery partner and Nintex

Bellevue, Wa

In this position as a Customer Success manager, I am responsible for not only Customer Adoption for the product but also for usage growth and, account growth. This services is provided for existing Nintex top annual recurring revenue customers and helps form a direct relationship with customers to provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening our relationship with the business.Roles and Responsibilities : -Advocate for the company-On-board new customers - Encourage up sell and cross- sells - Build relationships with Customer and the teams who Support them-Be the Voice of the customer within Nintex-Account Escalations- Quarterly Health Checks

Bellevue, Wa

Responsible for providing a outstanding customer on boarding experience to the new logos here at Nintex, Job responsibilities also include escalation support to the internal engineering team focused on the overall success of the customer and partners as well as ensuring the customer has everything they need within the first 60-90 days of getting started to be successful.

Bellevue, Wa

Help provide outstanding technical service to national and international customers and partners and meeting SLA obligations. In this role, i have had the opportunity to learn our world-class products, the Microsoft platforms on which they run and play a key role in contributing to the overall success of the Nintex Customer Service team. In this rold I have been able to speacializing in SharePoint administration and basic database administration for our product and SharePoint in general as well

Redmond,Wa

Support Microsoft Exchange for the one of the Biggest Exchange infrastructures in the world. Monitor live server data to ensure systems are full operation for all customers 24/7, 365 days a year.

Seattle Wa

Incident Response team - Monitor Large server environments which host services such a s Bpos-s and private cloud components.

On Campus Microsoft

Performed Service modifications & Upgrades using mainly Powershell to perform Server upgrades. This included Office 365 dedicated and Federal formerly knows as Business Productivity Online Suite - Dedicated ,Federal and Standard

Tier 2 Support Engineer - help IT administrators migrate data, users, set up and run our new service sites and tenants within the beginning stages of the cloud. This was Formally known as (bpos-standard) where customers shared tenant spaces. I also provided Network support for BPOS Blackberry Enterprise Server customers.

Education record

Education record