Gabe Storm

Gabe Storm Email and Phone Number

Sort of a PM, sort of an Analyst, good at Scrum and coaching people, contrarian instincts often get me in trouble, organizations should focus on customer and user experience
Gabe Storm's Location
Greater Seattle Area, United States, United States
Gabe Storm's Contact Details
About Gabe Storm

PMP certified and Agile certified Senior Project Manager with more than 8 years experience in Project and Program Management roles. My background includes the following: release management, IT service management, customer support, professional services, support planning and operations, and contact center management. Fundamentally, I am customer focused. The common thread throughout my career has been customer/user focus. Personal strengths in diplomacy, negotiation, conflict resolution, cross-functional communication and collaboration, cross group collaboration, interdisciplinary problem solving, customer focus and advocacy, bias towards data-driven solutions, the ability to look at problems and situations holisticallySpecialties: IT service management, project management, change control, people management, relationship management, user experience, software deployment planning and implementation, communications planning, service desk/helpdesk operations, support readiness planning, UAT (testing) planning and coordination, bug triage and monitoring, early adoption programs, customer engagement, Agile, Defining and Controlling Scope, Risk Management, Strategy, Mobile Technology, MS Office, Word, Excel, PowerPoint, SharePoint, Jira, Configuration Manager (SCCM),Coaching and Mentoring, e-commerce, early adoption programs (TAP and Beta), Contact Center Management, Workforce Management, Android

Gabe Storm's Current Company Details

Sort of a PM, sort of an Analyst, good at Scrum and coaching people, contrarian instincts often get me in trouble, organizations should focus on customer and user experience
Gabe Storm Work Experience Details
  • H10 Capital
    Senior Project Manager
    H10 Capital Sep 2021 - Mar 2022
    Seattle, Wa, Us
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  • Nortal
    Program Manager | Agile Coach
    Nortal Mar 2021 - Jun 2021
    Tallinn, Estonia, Ee
    View
  • Teksystems
    Scrum Master | Agile Project Manager
    Teksystems 2018 - 2020
    Hanover, Md, Us
    View
  • Resources Global Professionals
    Senior Program Manager | Change Manager
    Resources Global Professionals 2016 - 2017
  • Redmond Technology Partners
    Senior Program Manager
    Redmond Technology Partners 2015 - 2016
    Bellevue, Wa, Us
    View
  • Akvelon
    Senior Program Manager
    Akvelon 2014 - 2015
    Bellevue, Wa, Us
    Managed the business relationship and all communications with the clientProvided management with a weekly account status scorecard showing incidents in-progress and resolved, and calling out any issues raised by the customerConsolidated records of invoices and payments to create a comprehensive picture of the accountEnsured availability of resources to meet the customer’s service delivery requirementsManaged daily standups with the team and facilitated the Kanban process to manage day to day operational workflow
    View
  • Microsoft
    Program Manager | Change Manager
    Microsoft Jan 2012 - Jun 2014
    Redmond, Washington, Us
    Established organization’s Change Advisory Board (CAB) with a focus on changes to the user experienceManaged the release of Office 2013 to an internal Microsoft audience of more than 80,000 employees and contractors spanning more than 180,000 devicesManaged the release of 11 monthly maintenance builds to the internal Microsoft audienceCreated a dashboard showing daily customer adoption levels, numbers of reported bugs, and numbers of tickets reported to the help desk
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  • Microsoft
    Release Program Manager
    Microsoft 2010 - 2011
    Redmond, Washington, Us
    Managed the testing process and other operational activities pursuant to the successful delivery and release of Windows Mobile 6.5 maintenance buildsManaged the release war roomConducted daily standups with the teamCreated a prioritized backlog of pending work itemsProvided weekly status reporting on progress and blocking issuesScheduled and Managed Go/No Go MeetingsReported to the Program Management Office (PMO) on the status of in-progress buildsLed the project to upgrade the test lab
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  • Medio Systems
    Technical Product Manager
    Medio Systems 2009 - 2010
    Seattle, Wa, Us
    Served as Scrum Master for multiple projects and workstreams across the organization, managing each team through the Scrum ceremonies – daily scrum, sprint planning, sprint review, and sprint retrospective
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  • Microsoft
    Program Manager
    Microsoft 2006 - 2009
    Redmond, Washington, Us
    Coordinated and monitored customer and partner deployments from initiation to project close-outFacilitated requirements gathering focus groups to provide input to the software development processEngaged in contract negotiation with vendors for event planning and marketingCreated a pipeline of over 200 motivated and qualified early adoption program customersProvided timely, weekly reporting on the status of ongoing and pending customer deployments
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  • Drugstore.Com
    Customer Care Team Lead | Program Manager
    Drugstore.Com 2001 - 2006
    Bellevue, Washington, Us
    Managed a team of 8-12 contact center agents.Created a dashboard showing real-time operational metrics, including service levels (SLA), abandoned calls, and agent utilizationProvided comprehensive reporting and analysis for a wide range of metrics related to contact center activity. This included numbers of inbound calls and emails, Average Handle Time (AHT) per agent, Utilization, Occupancy, and SLA. I also provided reporting on a monthly and quarterly basis that showed agent labor cost per contact and per order. These numbers were broken down by line of business (OTC, RX, Lens, and Nutrition).Responsible for managing the Workforce Management process, i.e. forecasting and scheduling customer service agents in three different call centers.Implemented an automated workforce management solution (Blue Pumpkin 4.5)
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Gabe Storm Skills

Program Management Sharepoint Project Management Pmp Scrum Strategy Management Software Project Management Cross Functional Team Leadership E Commerce Leadership Agile Methodologies Change Management Vendor Management Mobile Technology Mobile Devices Sdlc Quality Assurance Testing Project Planning Enterprise Software Risk Management Training Requirements Analysis Requirements Gathering Agile Project Management Technical Support It Service Management Itil Service Delivery It Management Supportability Support Operations Helpdesk Service Desk Management

Gabe Storm Education Details

  • University Of Washington
    University Of Washington
    Political Science
  • City University Of Seattle
    City University Of Seattle
    Project Management

Frequently Asked Questions about Gabe Storm

What is Gabe Storm's role at the current company?

Gabe Storm's current role is Sort of a PM, sort of an Analyst, good at Scrum and coaching people, contrarian instincts often get me in trouble, organizations should focus on customer and user experience.

What is Gabe Storm's email address?

Gabe Storm's email address is ga****@****ail.com

What schools did Gabe Storm attend?

Gabe Storm attended University Of Washington, City University Of Seattle.

What are some of Gabe Storm's interests?

Gabe Storm has interest in Crossfit.

What skills is Gabe Storm known for?

Gabe Storm has skills like Program Management, Sharepoint, Project Management, Pmp, Scrum, Strategy, Management, Software Project Management, Cross Functional Team Leadership, E Commerce, Leadership, Agile Methodologies.

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