- Delivered outstanding customer service by addressing inquiries, troubleshooting issues, and ensuring timely resolution of technical concerns.- Collaborated with clients to understand unique business needs and provided customized IT solutions.- Implemented and maintained network setups, telephony, cloud services, and hardware configurations.- Took a proactive approach in identifying and resolving potential IT issues to minimize downtime.- Prioritized the security and protection of client data, ensuring zero data loss and maintaining high levels of confidentiality.

Residential and Small Business IT Solutions:- Spearheaded computer service and repair initiatives, delivering tailored solutions for both residential clients and small businesses.- Elevated customer satisfaction through personalized IT support, ensuring seamless operation and optimal performance.Managed Services Provider (MSP) Expertise:- Drove business success as a Managed Services Provider, offering comprehensive IT solutions for small businesses.- Implemented proactive strategies to optimize IT infrastructure, enhance security, and streamline operations for clients.Versatile Onsite and In-House Services:- Provided versatile IT services by seamlessly transitioning between onsite and in-house support models.- Delivered hands-on solutions tailored to the unique needs of clients, ensuring a personalized and efficient service experience.PC/Mac Laptop Repair Specialist:- Specialized in the meticulous repair of PC and Mac laptops, showcasing expertise in diagnosing and resolving hardware and software issues.- Maintained a reputation for precision and excellence in laptop repair, fostering trust among clients.

- Provide an effective and consistent high-level of technical customer support for over 3,000+ international Protiviti consultants in a timely manner.- Create logs of all incoming calls and e-mails, with clearly documented detail in the Help Desk ticketing system, increasing the efficiency of troubleshooting. - Monitor and responds immediately to security breaches and network outages.- Perform troubleshooting techniques for blackberry’s, laptops, and peripheral devices.- Research technical solutions for computer software & hardware failures. - Create support documentation for the Technical Support Library, allowing users direct access to troubleshooting procedures reducing the overall call volume. - Answer customer inquiries received via telephone, in person, and through electronic correspondence; providing program information, rules, regulations, policy and procedures.- Troubleshoot user problems relating to Operating System issues, LAN and Wireless Network Connectivity, TCP/IP configuration, software upgrades, internal applications, and MS Office.- Perform system upgrades, installation of software, drivers, and peripheral devices.- Configure user rights and permissions on the company network.

- Supported internal staff of over 400+ nationwide.- Sole support for Kansas City call center running on thin pc’s and VMWare infrastructure.- Supported custom splash screen for thin pc’s and made improvements.- Designed and implemented corporate Cisco wireless network.- Managed cell phone contract (Blackjacks) Add, Remove, Changes, Porting. - Corporate security badging of new hires and contractors, Managed security alerts.- Ghosting of new laptops/desktops, created new updated images.- Installed & Supported Packet 8 VoIP phone system.- Setup conference room for important executive meetings, supported any tech issues quickly.- Active Directory and Exchange 2003 management.- Trained new employees.

- Computer Service & Repair for Residential and Small Businesses- Managed Services Provider (MSP) for Small Businesses- Provide Onsite and In House Services- PC/Mac Laptop Repair