• Plan and collaborate with teams to execute IT projects (set up Networks/WiFi, Servers, Computers,Printers, Phones, Backups, Emails) for clients• Monitor networks and systems for our clients (Firewalls/Switches/Workstations / Servers) using tools such as Auvik, Datto RMM and Liongard.• Manage Azure governance policies and O365 users, groups and roles.• Azure VMs administration.• Manage Active Directory, DNS, DHCP, Users & Groups, GPOs on Windows Servers.• PowerShell scripting to automate and accomplish tasks.• Deploy and Manage Hybrid Cloud environments (Entra Connect).• Work with Dell EMC, Lenovo and HP iLO servers, install, patch, troubleshoot and hardware upgrade.• Work with Vendors to troubleshoot server, networking and application issues.• Deploy, configure and troubleshoot storage systems: Dell Equallogic.• Create, deploy and manage Virtual Machines with VMware ESXi / vCenter and Hyper-V.• Monitor and fix backups for servers and workstations using Veeam and Axcient cloud backups.• Configure, verify and troubleshoot network devices: Firewalls (Meraki, Sonicwall, Fortigate, Watchguard, Unifi), Switches (Cisco, Dell, Unifi), WiFi: (Cisco, Unifi Controllers and AP).• Led the seamless migration of file shares to SharePoint, ensuring a smooth transition and improved document sharing.• Work on escalated tickets about Azure, O365, Exchange, Teams, OneDrive and Sharepoint.• Migration of email services from Google Workspace to Microsoft 365.• Use IT Glue and Hudu to document: IT Infrastructure for clients and knowledgebase articles.

• Created and administered Virtual Machines with VMware ESXi.• Created and administered users and groups on Windows Server active directory.• Created, configured, verified and troubleshooted client networks using technologies such as Cisco, Fortigate, Sonicwall, WatchGuard and Unifi.• Configured and verified backups for the servers using Veeam

• Provided phone support to users to troubleshoot common issues with workstations, printers, phones, emails and in house applications.• Guided users on the correct use of the technology.• Assisted users with service request configure and deploy remotely: computers, printers, scanners, VoIP.• Administered Email accounts on Office 365 and Google workspace.

In charge of installing, monitoring and verifying wireless links between the company and the clients using different set of Ubiquiti antennas for the wireless links and Mikrotik routers for the administration and routing.

• In charge of installing and configuring computer hardware, software, systems, networks, printers and scanners.• Monitoring and verifying the correct performance of equipment and networks.• Troubleshooting hardware and software issues.