I provide Health, Adult Social Care and Local Authority CQC Compliance Support in areas including Registration, Ongoing Compliance Support and Governance Audits and Mock Inspections and with Training and Development opportunities. I am also able to support with responding to Enforcement. Please do get in touch with any queries!

The Well-Led Practice is a Leadership & Team Self-Development platform for practices and PCNs. Co-designed by GPs, academics and ex-CQC inspectors; I provide CQC Insight to ensure the platform demonstrates CQC Compliance and reflects CQC Best Practice Guidance.

I reported to the Corporate Director of Adult Social Care and Integration and supported with CQC Readiness.I provided project management and project support and senior leadership across the team, made up of social workers, project managers, co-production leads, SME’s and quality and contract managers. I looked to understand resource requests in line with transformation and deliver or oversee the delivery of improvement and innovation projects and pathways within adult social care… Show more I reported to the Corporate Director of Adult Social Care and Integration and supported with CQC Readiness.I provided project management and project support and senior leadership across the team, made up of social workers, project managers, co-production leads, SME’s and quality and contract managers. I looked to understand resource requests in line with transformation and deliver or oversee the delivery of improvement and innovation projects and pathways within adult social care services utilising technology and quality assurance standards.I have developed a co-production lead-role and budgeted for customer consultation work as a first for City of York Council and I worked towards ensuring co-production was a golden thread throughout the Adult Social Care directorate. I have also co-designed ‘Care Connected’ which is a partnership initiative for all care providers and partner organisations from across our local region that helps them to access relevant H&SC updates in one single place. Care Connected is a commitment to working within our local system to provide joined up multi-agency support to our care sector, following extensive engagement that revealed providers would like a forum that combines involvement from our neighboring Local Authorities and our ICB. I have also worked to co-design a preventative, professional feedback form for residential services that has led to a reduction in incorrect safeguarding referrals; an improved relationship with our providers and an opportunity to respond to risk in a measured and preventive way and to identify trends which we can then inform our learning sessions. Show less

I am particularly proud to have led on the launch a digital quality assurance product (PAMMS) within the quality improvement and contract team (used regionally) to create a more sustainable quality monitoring approach which providers a more strategic view of the quality of care being delivered and highlights trends in risks and outstanding practice to inform next steps.

I managed a team of CQC Inspectors to oversee and deliver Mock CQC Inspections and provide ongoing Compliance Support to a portfolio of health and social care services. I also managed all communication between clients and internal workstreams to improve client satisfaction and ensure repeat business.I led the team through CQC changes and created a Mock Inspection SOP, report template and remote inspection framework as well as co-ordinated and/or delivered all mock inspections… Show more I managed a team of CQC Inspectors to oversee and deliver Mock CQC Inspections and provide ongoing Compliance Support to a portfolio of health and social care services. I also managed all communication between clients and internal workstreams to improve client satisfaction and ensure repeat business.I led the team through CQC changes and created a Mock Inspection SOP, report template and remote inspection framework as well as co-ordinated and/or delivered all mock inspections. Comprehensive reports always provided recommendations for improvement and I led on implementing bespoke, ongoing compliance support packages. I achieved this through working closely with the other ‘Heads of’ in our Policies, Registrations and Operations and Marketing teams to ensure that all our clients’ needs were anticipated, understood, and seamlessly managed throughout the duration of their journey with us at CQC Compliance and with the CQC. I ensured any arising challenges were discussed in detail and I worked closely with our Director of Operations and Accounts team to respond to queries, concerns, or complaints. I produced weekly insight reports that were data led and captured an up-to-date picture of the running of the organisation. I enjoyed working in a process-driven manner that allowed for an analysis to then inform resourcing. I provided direct line management support to clinical and non-clinical staff with a wealth of experience. I introduced and co-delivered monthly webinars about relevant CQC Compliant topics including Care Planning and Record Keeping; Equality and Diversity in the Workplace; Training and How to Prepare for an Inspection. I also conducted well-led board reviews for national charities and large health and social care providers. Recommendations have included the delivery of SLT Governance training, a review of the new CQC strategy, and a review of their safeguarding and co-production processes and improvements have been recognised by the regulator. Show less

I managed a portfolio of up to 45 adult social care services across three London boroughs, to ensure compliance with the quality standards set by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was managed through comprehensive inspections and reporting. During my time I maintained oversight of three services rated ‘inadequate’. This involved evidencing how services were not compliant with the regulations and preparing documents for court proceedings… Show more I managed a portfolio of up to 45 adult social care services across three London boroughs, to ensure compliance with the quality standards set by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was managed through comprehensive inspections and reporting. During my time I maintained oversight of three services rated ‘inadequate’. This involved evidencing how services were not compliant with the regulations and preparing documents for court proceedings. I also monitored incoming notifications, incident reports and other relevant intelligence to oversee the governance and risk management of these services. I worked closely with our strategy and intelligence and legal team, as well as external stakeholders to respond to emerging risks and identified failures. With a goal to influence change and ensure services had implemented effective and robust governance systems, were compliant with the regulations and were providing safe, effective, caring and responsive care to people. I was a co-chair for the Gender Equality Network. Here I contributed towards managing a budget to implement our annual objectives and worked towards achieving gender equality within the workplace. I also led on the topic of Equality, Diversity and Human Rights within the team and contributed towards developing and shaping leadership conferences and training for all inspectors. I sat on senior leadership boards to ensure these characteristics were protected and discussed. Show less

I provided quality assurance and compliance related support within local authority provided services. I worked alongside 3 Registered Managers, supporting up to 300 people receiving care in the community and covered a workforce of up to 200 staff. I created and imbedded a Quality Assurance Framework that outlined all internal processes and monitoring systems. This framework guided the delivery of care to ensure it is safe, effective and well-led.I also took the lead on… Show more I provided quality assurance and compliance related support within local authority provided services. I worked alongside 3 Registered Managers, supporting up to 300 people receiving care in the community and covered a workforce of up to 200 staff. I created and imbedded a Quality Assurance Framework that outlined all internal processes and monitoring systems. This framework guided the delivery of care to ensure it is safe, effective and well-led.I also took the lead on procuring and implementing a digital care management system, to create and support a culture of quality and improvement. Show less

I managed a team of 15 staff to provide a support service for up to 150 people with a mental health related support need who were living independently in the community. I worked to ensure the service was consistently aligned with the operational contract, and that all work was carried out effectively and efficiently within budgetary parameters whilst meeting KPIs.

As a PA to Dr. Vaibhav (Ved) Sharma and Dr. Paul Ettlinger I directly supported & managed daily operations of the practice, facilitating the professional, seamless, sensitive and discreet delivery of health services.

I oversaw the coordination of 10 families who were identified in correlation with national guidelines as needing additional support to ensure appropriate development and prevent escalation. I focussed on the mental health and well-being of the parents / caregivers and provided an integrated care approach with neighbouring and national organisations to improve quality of life.

I assisted the management of up to 40 frontline staff, supporting individuals at risk of homelessness in the borough of Islington and overseeing the development of the organisation with the service manager.

I delivered direct line-management to staff, and frontline support to people affected by poor mental health. This role was based in a crisis house, providing immediate crisis based support and long term recovery goals to people, with the goal of equipping them with strategies and tools to equip them in their mental health recovery.

I provided community based support to individuals at risk of homelessness with the goal of preventing homelessness through the government ‘Troubled Families’ agenda on a payment by result scheme.