-Respond to customer inquiries via email and chat on Etsy and Gorgias.-Process orders and coordinate details for custom orders.-Assist public relations by managing affiliate programs and collaborating with content creators for jewelry promotion (TikTok Shop & Social Cat).-Train new employees on processes, including handling emails and returns, and updating response templates.-Implemented AI solutions to enhance response time and consistency.

-Collaboratively work in a customer-oriented, fast-paced environment-Coordinate cross-departmentally to investigate and assist members to navigate complex issues related to health plans, including conflict resolution and escalated calls-Consistently met exceptional quality assurance scores of 95% or higher-Proven ability to work independently with efficiency and accuracy- Assisted the department administratively by coordinating the mentor program for new trainees.- Created good-faith estimates for members by gathering provider billing information within 10 days of the initial inquiry.- Acted as a liaison to departmental supervisors and medical directors to grant member in-networkbenefit requests.

-Demonstrated excellent customer service by assisting guests with beauty and personal care needs -Specialized in the knowledge of available products and trends that impact buying patterns-Self-motivated success in planogram execution and merchandising of beauty products

-Designed and fabricated merchandise displays.-Ownership of the book store, including planogram creation and execution during a product launch.-Adapted floorplan and displays quickly to changing inventory levels and product demand.-Specialized knowledge of historic and contemporary products of the American Girl brand.

Responsible for unloading, moving and stocking freight.