Gabriela Ribeiro Email & Phone Number

Genetic testing, assisting Genetic Counselors in advocating for patients and localizing information to assist counsel foreign nationals. Product knowledge in cardiology, pediatrics, neurological, metabolic, and reproductive health.Customer-centric supporting patients while maintaining high-quality service, providing cross-culturalassistance to clients in both Portuguese and English. Training and supervision of lab team, extractingDNA from patient samples, managing lab, and onboarding new employees. Optimizing workflow,and managing processes effectively to grow from 500 to 3000 samples processed daily.Creation of necessary workflow and structure to serve 5x more patients, and reduced turnaround time todeliver lab results. Talent sourcing, interview panel participation to select qualified lab technicians andlab assistants, and competency assessment design to ensure employees were duly trained to deliverservices.Market share – expansion of operations to set up new labs abroad, defining processes, andestablishing procedures to be replicated. Product launch – process validation – to designprotocols for new products and services. Project and stakeholder management, with solid regulatoryand compliance knowledge, as well as lab security, SOPs, GLP, and safety guidelines.Native Portuguese (Brazil) and fluent English, with translation and interpretation abilities.

Listed skills include Pharmaceutical Industry, Pharmacology, Pharmacovigilance, Clinical Laboratory Technician, and 4 others.