Vasile Gabi Croitoru Email & Phone Number

Dublin, County Dublin, Ireland

• Handling escalations, ensuring timely resolution and customer satisfaction• Assuming leadership responsibilities in the absence of the Team Leader, including assigning cases and supervising team performance• Collaborating with management to achieve performance and quality targets• Mentoring junior team members, providing guidance and training on best practices to promote their growth and development• Establishing and nurturing strong business relationships with clients by delivering prompt and accurate service and fostering customer loyalty• Conducting interviews with potential candidates for the Operations team and providing feedback on their suitability for the advertised position

Dublin, County Dublin, Ireland

• Provided outstanding customer service and support to users on a B2B SaaS platform through chat, email, and phone• Utilized multiple systems to identify and assess customer needs, ensuring their satisfaction and maintaining detailed records of interactions to facilitate a seamless customer experience• Played an integral role in identifying, replicating, and documenting software bugs, collaborating with relevant teams for prompt resolution• Responded to customer inquiries in a timely and professional manner, delivering accurate information and addressing concerns effectively• Utilized communication tools such as Slack, Outlook, and Zoom to collaborate with the team and achieve optimal resolutions• Created Jira tickets for IT department and handled customer orders, refunds, and related transactions with exceptional attention to detail and efficiency• Provided ongoing support and education to customers, building lasting relationships and consistently exceeding performance targets

County Dublin, Ireland

• Providing assistance to passengers by answering their queries and addressing their concerns about their journey• Checking bookings and issuing boarding passes to passengers• Keeping passengers informed about any changes in the flight schedule or other relevant information• Guiding passengers to the correct gate for their flight, ensuring they reach their destination on time• Weighing and checking in luggage to ensure smooth and efficient boarding• Resolving customer complaints in a calm and professional manner to maintain a positive customer experience• Performing general administrative duties related to passenger check-in and boarding• Ensuring that late passengers reach their flights before the departure time or rebooking an alternative flight if necessary• Adhering to strict security procedures to maintain a safe and secure environment for passengers and crew

Swords, County Dublin, Ireland

● Inventoried and restocked items throughout day. ● Resolved guest complaints quickly and efficiently.● Assisted with guest inquiries, take-out orders and restaurant cleanliness. ● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Totnes, England, United Kingdom

• Foster a positive team culture with open communication and inspire team members to excel• Encourage and motivate team members to achieve their best performance• Actively listen to team members’ feedback, address any issues or conflicts, and provide solutions• Conduct training for new hires to ensure their readiness and success in their roles• Oversee a team of 3-9 individuals and ensure their productivity and well-being• Provide excellent customer service by handling customers in a polite manner and ensuring a positive customer experience• Maintain a clean and welcoming environment for both customers and team members

Totnes, England, United Kingdom

• Supervising customers and ensuring their safety while on rides• Monitoring ride capacity and ensuring the appropriate number of people are on the ride at any given time• Verifying that children meet the height and age requirements for each ride• Explaining safety procedures to riders, including pointing out evacuation routes• Operating equipment to start and shut down rides• Inspecting equipment to detect any signs of wear and tear• Enforcing all safety regulations and staying up to date with safety rules and procedures• Ensuring customers are securely latched in before starting the ride.

Bachelor'S Degree, Mechatronics, Robotics, And Automation Engineering

High School Diploma, Philology