Vasile Gabi Croitoru Email & Phone Number

Dublin, County Dublin, Ireland

• Handling escalations, ensuring timely resolution and customer satisfaction
• Assuming leadership responsibilities in the absence of the Team Leader, including assigning cases and supervising team performance
• Collaborating with management to achieve performance and quality targets
• Mentoring junior team members, providing guidance and training on best practices to promote their growth and development
• Establishing and nurturing strong business relationships with clients by delivering prompt and accurate service and fostering customer loyalty
• Conducting interviews with potential candidates for the Operations team and providing feedback on their suitability for the advertised position

Dublin, County Dublin, Ireland

• Provided outstanding customer service and support to users on a B2B SaaS platform through chat, email, and phone
• Utilized multiple systems to identify and assess customer needs, ensuring their satisfaction and maintaining detailed records of interactions to facilitate a seamless customer experience
• Played an integral role in identifying, replicating, and documenting software bugs, collaborating with relevant teams for prompt resolution
• Responded to customer inquiries in a timely and professional manner, delivering accurate information and addressing concerns effectively
• Utilized communication tools such as Slack, Outlook, and Zoom to collaborate with the team and achieve optimal resolutions
• Created Jira tickets for IT department and handled customer orders, refunds, and related transactions with exceptional attention to detail and efficiency

County Dublin, Ireland

• Providing assistance to passengers by answering their queries and addressing their concerns about their journey
• Checking bookings and issuing boarding passes to passengers
• Keeping passengers informed about any changes in the flight schedule or other relevant information
• Guiding passengers to the correct gate for their flight, ensuring they reach their destination on time
• Weighing and checking in luggage to ensure smooth and efficient boarding
• Resolving customer complaints in a calm and professional manner to maintain a positive customer experience

Swords, County Dublin, Ireland

• Inventoried and restocked items throughout day.
• Resolved guest complaints quickly and efficiently.
• Assisted with guest inquiries, take-out orders and restaurant cleanliness.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Totnes, England, United Kingdom

• Foster a positive team culture with open communication and inspire team members to excel
• Encourage and motivate team members to achieve their best performance
• Actively listen to team members’ feedback, address any issues or conflicts, and provide solutions
• Conduct training for new hires to ensure their readiness and success in their roles
• Oversee a team of 3-9 individuals and ensure their productivity and well-being
• Provide excellent customer service by handling customers in a polite manner and ensuring a positive customer experience

Totnes, England, United Kingdom

• Supervising customers and ensuring their safety while on rides
• Monitoring ride capacity and ensuring the appropriate number of people are on the ride at any given time
• Verifying that children meet the height and age requirements for each ride
• Explaining safety procedures to riders, including pointing out evacuation routes
• Operating equipment to start and shut down rides
• Inspecting equipment to detect any signs of wear and tear

Bachelor'S Degree, Mechatronics, Robotics, And Automation Engineering

High School Diploma, Philology