Gabriela Mariano Fernandez Email & Phone Number

State Of São Paulo, Brazil

São Paulo - Sp

Developed landing pages for product sales;Managed payment and inventory systems;Participated in marketing and advertising campaign strategies.

Developed landing pages;Managed and created websites, integrations, and domains via WebFlow;Created custom-designed pages focusing on accessibility, performance, user experience, and SEO;Utilized React.Js, Next.Js, Typescript, and Tailwind CSS to deliver high-performance websites and services;Supported official partner websites, including technical support, daily testing, and component validation;Established ITIL-based support structure and knowledge transfer for the Embracon marketing team on the Zendesk platform;Conducted API analysis using Postman and Sensidia;Configured functionalities and integrations via Salesforce;Validated internal processes and new website packages;Delivered technical presentations of the website for prospective Embracon partners.

Data modification for application maintenance according to the language;Project/solution/process documentation;Incident and task management according to ITIL methodology;Creation of scenarios for validation of corrections;Technological support for information traffic - API analysis;Testing and support of APIs via Postman and Sensidia;Query development in SQL databases to confirm and collect data;Daily validation of integrations;Analysis of client demands and needs;Requirements gathering and scope definition;Functionality testing of internal processes and new application and website packages;Feasibility assessment of system improvements;Homologation follow-up for Azure cloud environment configuration;

CONSÓRCIO EMBRACON – BUSINESS SUPPORT ANALYST (2019-2020)Technological support for information traffic - API analysis;Query development in SQL databases to confirm and collect data;Analysis of client demands and needs;Requirements gathering and scope definition;Functionality testing of internal processes and new packages;Monitoring of nightly application results;Feasibility assessment of business processes;Business support;

Consulting and selling customized software to meet client needs;Scope management for Chatbot preparation;Performance monitoring within the Omnichannel platform;Strategies applied to campaign results for clients;Established partnerships and potential connections with prominent call centers in Brazil such as Zanc, AeC, Sanchez e Sanchez.

Barra Funda - São Paulo

Consulting, Solution Analysis, Customer Service;Participation in the implementation of the BSC (Balanced Scorecard) methodology – PWC;Participation in testing for the development of the “Autoline” project by Scopus.

Análise E Desenvolvimento De Sistemas

Activities and Societies: Gerente no projeto que ficou entre os 10 finalistas do IBM Challenge de Chatbots e Aplicações Digitais do Sergio.

Comunicação, Marketing

Activities and Societies: Participação em Evento Institucional de Humor do Eniac. Participação em Evento Institucional de Show de Talentos.