Gabia Navickaite Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, England, United Kingdom

• Management of D2C marketing campaigns across different channels such as email (Dot Digital), postal, social media, website, in between others, using data and insights• Campaigns range from regulatory communications sent to all members (Annual/Monthly Statements) to ad hoc targeted member campaigns and service communications• Experience in planning, executing and analysing existing member marketing campaigns• Experience in external and internal stakeholder management and working… Show more • Management of D2C marketing campaigns across different channels such as email (Dot Digital), postal, social media, website, in between others, using data and insights• Campaigns range from regulatory communications sent to all members (Annual/Monthly Statements) to ad hoc targeted member campaigns and service communications• Experience in planning, executing and analysing existing member marketing campaigns• Experience in external and internal stakeholder management and working under pressure whilst collaborating with stakeholders with different priorities• Experience working closely with other teams such as design, content, social media, data analysts, email specialists, legal, between others• Use of data to drive decisions and to create effective campaigns to build customer engagement and retention• Helped drive process improvements and automation within the team, helping remove old ineffective processes • Delivered a review of all communications such as existing monthly letters or product T&Cs so these are aligned with Consumer Duty meaning that they are clear and easy to understand by the customer Show less

Leeds, England, United Kingdom

Supported the training programme of new colleagues. This requires a lot of time management and organizational skills. Some of the tasks I would lead on:Provide group support as well as 121 support.Create material and run different knowledge sessions.Monitor the colleagues' progress via knowledge test marking.Provide them with continuous feedback until they are ready to be signed off to be able to do the job independently.I am the first point of contact for calls that… Show more Supported the training programme of new colleagues. This requires a lot of time management and organizational skills. Some of the tasks I would lead on:Provide group support as well as 121 support.Create material and run different knowledge sessions.Monitor the colleagues' progress via knowledge test marking.Provide them with continuous feedback until they are ready to be signed off to be able to do the job independently.I am the first point of contact for calls that require speaking to someone senior. Therefore I would have many challenging conversations with customers who are not happy with the service. This has really shaped my communication, influencing and interpersonal skills.As a senior and more experienced colleague, I would also be the First Point of Contact for the rest of the team. I would be the person they would come to for help if they had any questions regarding systems, criteria, difficult conversations etc. This also mean that I could provide cover for team leaders when they are not available and assist colleagues when help is needed. Show less

Leeds, England, United Kingdom

This role has allowed me to grow and learn new skills as outlined below, but not limited to these as I am continuously looking for new ways of improving within my role.- Communication and influencing skills: I offer telephone support to our brokers and customers in their mortgage application journey covering their journey from the start of the mortgage application all the way until the mortgage becomes live. I help them with technical queries as well as some criteria queries. -… Show more This role has allowed me to grow and learn new skills as outlined below, but not limited to these as I am continuously looking for new ways of improving within my role.- Communication and influencing skills: I offer telephone support to our brokers and customers in their mortgage application journey covering their journey from the start of the mortgage application all the way until the mortgage becomes live. I help them with technical queries as well as some criteria queries. - Complaint resolution and resilience skills. As part of this role, I do have to handle complaints too, which if possible we have to resolve at the first point of contact. This means that at times I have to have challenging conversations with frustrated callers and I have to show resilience in order to help them to resolve their issues. This requires a lot of understanding of the business and different processes.- Time management skills: Alongside this, I have been also studying and have recently obtained the title of Senior Level Financial Advisor awarded by the Chartered Banker Institute. - Team management and mentoring skills: I also support our new starters joining the position by mentoring them through their first few weeks of training. As part of mentoring I coach a group of new starters and support them in different ways such as: - providing group support as well as 121 support - running different group knowledge sessions - monitoring their progress via knowledge test marking - providing them with continuous feedback until they are ready to be signed off to be able to do the job independently.- Project organisation skills: Whilst working at this role I have also recently organised a food bank collection within my team offering colleagues help our local community by contributing with food purchases that were later on donated to Leeds East and South Foodbank. Show less

Leeds, United Kingdom

I offer assistance taking inbound calls in a fast-paced workplace. Being the first point of contact for our customers, I help them to solve their queries in a fast and efficient way, having to deal with complaints. This has allowed me to develop excellent verbal and written communication skills as well as the ability to work under pressure. Within this role, I also helped new starters through their training process by coaching them during their academy period. I have also been a ‘floor… Show more I offer assistance taking inbound calls in a fast-paced workplace. Being the first point of contact for our customers, I help them to solve their queries in a fast and efficient way, having to deal with complaints. This has allowed me to develop excellent verbal and written communication skills as well as the ability to work under pressure. Within this role, I also helped new starters through their training process by coaching them during their academy period. I have also been a ‘floor walker' and 'senior adviser' which consists of helping other staff members that have general enquiries and taking their escalations when a customer is asking to speak with someone superior. This has allowed me to develop interpersonal skills as well as the capability to deal with challenging situations. I have also shown fast adaptability and development as I have received monthly bonuses due to my progress and positive monthly feedback from the start of my employment. Show less

Leeds, United Kingdom

Hospitality role. Worked as a member of staff on a variety of events in Leeds.o Continuously received good feedback from clients, which made the agency trust me for new important jobs.o Had to adapt to different work environments on a daily basis, which shows adaptability and resilience.

London, United Kingdom

I have worked in a variety of venues which required me to be adaptable and resilient as I had to work with different clients and members of staff on a daily basis. I have also worked as a team leader, having to organise all staff members assigning them jobs making sure everything is prepared, ensuring that customers are receiving the best customer service as well as finishing the shift cashing up to ensure that numbers match of what has been earned with what has been sold.

Bachelor'S Degree, International Relations And Global Development, Upper Second Class Honours 2:1

Activities and Societies: - Student Wellbeing Ambassador Graduate of International Relations with an Upper Second Class Honours. o.

International Relations

Activities and Societies: Debate society

Secondary School, Social Sciences