www.westdrive.com

www.westdrive.com

Support Customer Service Leadership with recurring and ad hoc reports.• Generated daily, weekly, monthly, and quarterly KPI’s that accelerated department goals.• Led project to reduce alternate shipments of non-critical products, resulting in an over 90% reduction.• Helped streamline customer pickup process in collaboration with sales and transportation.• Lead in-depth tester for transition in Business Warehouse to redesigned system.• Designed Senior Account Order Coordinator position that served as a model which improved ways of working at the Customer Service Center in Solon, OH.• Successfully trained and transferred my knowledge and responsibilities to the new team in Solon, OH to facilitate restructuring.

Managed customer purchase orders on a daily basis from creation of order to delivery.• Worked with multiple accounts from large distributors to single hospitals.• Handled all order exceptions.• Go to AOC for high priority accounts. Saved the Kaiser Permanente account during an inventory crisis. Recognized with a Nestle Gold Award by Sales for my efforts.• Managed the Optifast business. Succeeded in resolving many of the unique delivery challenges presented by many doctor office locations.• Monitored inventory levels to ensure product availability.

Managed Purchase orders for Dole Frozen Fruit Bars.• Setup order-tracking system for rollout of new line of TCBY frozen yogurt and novelties for retail utilizing Excel.

Assisted Quaker Oats, Tropicana, Gatorade, and Sams Club teams with order management and KPI Tracking.• Compiled the Daily in-depth Gatorade and Quaker Foods reports when teams were short staffed.• Gained valuable experience working on the Walmart account.

Scheduled preset appointments with Walmart and Sams Club for each delivery.• Scheduled Direct to Club Deliveries for Sams Club during Gatorade Season.• Worked on project for Direct to Club Deliveries for Sams Club in the Northeast and West Coast.

Worked with both customers and carriers in a Third Party Logistics Company.• Handled multiple transactions a day from beginning of order to final delivery in a high stress environment.• Managed accounts successfully with both large and small companies.• Successfully completed projects that were beyond the core competency of ATG.• Worked with large national carriers.• Developed a niche with deliveries to and from Mexico.• Developed a niche with Intermodal deliveries.• Secured specialized equipment to help move unbalanced machinery for a customer.• Gained valuable experience and understanding of the North American shipping industry.