Gabil Aliyev Email and Phone Number

• Acted as the primary point of contact for customer inquiries related to website functionality, server issues, billing, and other technical support requests.• Provided effective troubleshooting and resolution of technical issues related to web hosting, website updates, and performance.• Monitored server performance, ensuring uptime and proactively identifying and addressing potential technical issues.• Guided customers through complex technical procedures such as DNS management… Show more • Acted as the primary point of contact for customer inquiries related to website functionality, server issues, billing, and other technical support requests.• Provided effective troubleshooting and resolution of technical issues related to web hosting, website updates, and performance.• Monitored server performance, ensuring uptime and proactively identifying and addressing potential technical issues.• Guided customers through complex technical procedures such as DNS management, SSL certificate installation, and domain configuration.• Managed customer requests for website changes, including content updates, plugin installations, and security upgrades. • Supported client billing inquiries, resolving discrepancies, and ensuring timely communication regarding invoices and payments;• Worked with many leading Azerbaijani and global companies, used tools such as Jira, Trello, Microsoft project, Microsoft Office, Wordpress, Shopify, HTML, CSS and etc. Show less

• Processed customer requests for minor website updates and changes, ensuring timely and accurate execution;• Responded to customer inquiries and provided basic technical support for issues related to websites, hosting, and other IT services;• Assisted in troubleshooting website and server-related problems, escalating more complex issues to senior technical teams;• Guided customers through basic IT tasks such as password resets, domain setup, and general website… Show more • Processed customer requests for minor website updates and changes, ensuring timely and accurate execution;• Responded to customer inquiries and provided basic technical support for issues related to websites, hosting, and other IT services;• Assisted in troubleshooting website and server-related problems, escalating more complex issues to senior technical teams;• Guided customers through basic IT tasks such as password resets, domain setup, and general website management;• Participated in improving customer support processes by suggesting improvements to internal documentation and workflows. Show less

• Assisted in the installation, configuration, and maintenance of R-Keeper systems for cafes and restaurants throughout Baku;• Resolved network-related issues, including troubleshooting routers, switches, and Wi-Fi setups, to ensure smooth system operations for clients;• Set up and configured internal servers, ensuring devices were properly connected to internal networks for optimal performance;• Troubleshot and resolved technical issues related to hardware and software in a timely… Show more • Assisted in the installation, configuration, and maintenance of R-Keeper systems for cafes and restaurants throughout Baku;• Resolved network-related issues, including troubleshooting routers, switches, and Wi-Fi setups, to ensure smooth system operations for clients;• Set up and configured internal servers, ensuring devices were properly connected to internal networks for optimal performance;• Troubleshot and resolved technical issues related to hardware and software in a timely manner to minimize downtime for clients;• Collaborated with senior system administrators to optimize network performance and improve server reliability across various client sites;• Delivered on-site and remote technical support to clients, ensuring prompt and effective resolution of technical issues. Show less