Identifies, trains and develops new and existing team leaders. Maintains staff lineups by working with team leaders to position team members in appropriate areas.Serves guests and teammates using the Genuine Hospitality model and Winning Hearts Every Day strategy.Trains team members to maintain Speed of Service at or under three minutes throughout the work day.Manages product stock, ensuring LCE, TPHC and TCS foods are within expiration date and temperature standards.Oversees LEAN and AHA systems, keeping chicken time outs within 90%.Oversees the labor report, attempting to keep labor between 20-23% or productivity within the high 80’s. Uses INFORM to order product, record waste, EOM, create restaurant food transfers, etc.Tracks food waste to maintain Positive Food Cost Gap.Creates schedules for Spot Counts and Safe Daily/eRQA’s. Monitors and builds CEM score reports to be shared with the team.

Created a daily lineup, positioning employees in appropriate areas of the kitchen.Trained and developed new and existing employees in all areas of the kitchen according to Pathway standards. Served guests entering up until leaving the restaurant using the Genuine Hospitality model and Winning Hearts Every Day strategy.Created a culture of Honor, Dignity and Respect with teammates and guests. Met bi-weekly with Interim Manager one-to-one to develop role within Chick-fil-A’s structure.

Built professional and interpersonal relationships with students, staff and volunteers.Planned and executed annual, monthly and weekly student trips, events and activities. Facilitated organizational meetings with staff and volunteers each week. Shot and edited video content to promote ministry activity for social media.Attended bi-weekly office hour meetings with staff to develop ministry direction. Worked independently the majority of the time to follow through with responsibilities. Interacted universally in both small and large group settings.