Gabriela Peixoto Machado Email & Phone Number

Responsible all contact with affliates and support for 20,000 affiliates registered in the affiliation program.Assistance to partners of points or cashback programs (Livelo, Méliuz, Inter, Rakuten and others)Construction of the affiliate journey and analysis of competing programs.Help center monitoringSupport for Americanas, Submarino and Shoptime customer.

São Paulo, Brasil

Responsible for all contact with users and subscribers through the Zendesk platform, Facebook and InstagramDaily communication with steakholders to achieve 80% of engagement.Develop weekly, quarterly and annual customer performance reports model to ensure the optimization of productData analysis using excel e data studioB2B / Enterprise engaje.

Santos, Brasil

Management of requests and evaluation of Reclame Aqui.Responsable for collect feedbacks/questions/ complaints and summarize them into reports to guide product improvement.Development of projects using Jira and Notion, report bugs and improvements to developers.NPS survey implementation- Responsible for contacting users who give feedback with a score lower.

Orlando, Florida Area

Cultural Representative of Brazil: main function was to receive, help Latin groups and families.Responsible for accompanying tour groups (itinerary within the park, time and place of lunch), in the lines of attractions and restaurants.

Santos

Maintain office scheduling and event calendars. Composed, typed, distributed daily reports and routine correspondences.Collected and coordinated the flow of internal and external information. Managed office equipment and office space. Established the administrative work procedures for tracking staffs daily tasks

Orlando, Florida

Handled all customer relations issues in a gracious manner and in accordance with the company polices Consistently provided friendly guest service and heartfelt hospitality

Santos

Responsible for establishing connections with custumers or companies, in order to promote the brand and sell the product or service, thus ensuring customer satisfaction.Developed determination to hit targets and communicate on the phone

Santos

Worked in the cost control sector, checking values and scheduling paymentProvided support in calculations for forecasting cruise season costsDeveloped the ability to deal with money

Santos

Developed strong multitasking ability, strong ability to deal with emergency situations, Helped patients with information, scheduling appointments and filling out registrations forms

Master Em Gestão Da Experiência Do Consumidor, Business, Management, Marketing, And Related Support Services

Business And Marketing

English For Work, English Language And Literature/Letters, Intercambio De 2 Meses Em Toronto - Canadá

Activities and Societies: Aulas de inglês e atividades para desenvolvimento de apresentações e palestras .

Técnico, Adminstrative Assistance